Sales and Service Coordinator
Company: Neal Harris
Location: Overland Park
Posted on: May 4, 2024
Job Description:
Sales and Service CoordinatorReports To: Sales Manager,
Operations Manager, Office Manager, or General ManagerStatus:
Full-time, Regular positionCategory: Sales - - - - - - - - - - - -
- - -Join the team of experts and realize your true potential!Why
You Should Join the Service Experts Team:Our team consists of the
very best; we believe in doing what is right for our customers and
our employees. We provide our employees with the training, support
and an opportunity for unlimited professional growth. Join us, and
become an EXPERT!OverviewThe Sales and Service Coordinator is
responsible for supporting the Sales Team, Service Technicians,
Maintenance Technicians, and Installers by maintaining accurate
data in the appropriate systems. You will communicate with the
customer regarding scheduled calls and follow-up visits. You will
efficiently plan and route the most-appropriate technicians and
Residential Sales Consultants in accordance with established
guidelines and company procedures. Your work is performed in
accordance with established processes and procedures in a
fast-paced, constantly changing environment.Key Responsibilities:
-
- Effectively and courteously communicates with customer in order
to schedule service, maintenance, or sales call while gathering
information on the customer's current systems and needs.
- Responsible for calling customers to remind them of an upcoming
scheduled appointment and to keep them informed on any changes in
Technician, Installer, or Residential Sales Consultant arrival
time.
- Efficiently and effectively plans and routes branch staff to
service calls based on availability and skill sets, customer
equipment and needs, geographical location, and latest information
in the Capacity Planning System and on the Dispatch Board.
- Ensures the capacity planner is maintained and proactively
fills appointment gaps due to customer cancellations/rescheduling
in order to maximize capacity planning.
- Represents the company professionally, honestly, and ethically
in all business matters and concerns.
- Assigns sales leads to Residential Sales Consultants in
accordance with the company Lead Distribution Policy.Desired Skills
and Qualifications:
- High school diploma or equivalent with experience working in
customer service or other customer-facing environment. Prior
experience dispatching is desirable.
- Experience or training the use of computers and related systems
in an administrative office environment. Prior experience with an
AS400 system desirable.
- Must be able to multi-task and work effectively in fast-paced
and constantly changing work environment. Must be comfortable
switching rapidly between tasks with no loss in efficiency and
effectiveness.
- Excellent customer-service, communication, and interpersonal
skills.
- Ability to work effectively in both a team and an independent
environment.
- Knowledge of, or ability to learn, local geographical areas
(streets, highways, cities, and towns).
- Ability to make decisions based on established guidelines and
procedures.
- Effective organizational and time-management skills. Must be
able to prioritize work based on service demands.What We Offer You,
as a Service Experts Employee:Service Experts offers a
comprehensive benefits package designed to support employees and
their families in managing their health and wellness needs.
Following is a summary of the many benefits that could be available
to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many
positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching
contributions
- Life Insurance, for you and options you can elect for your
family
- Short-term and Long-term disability insurance options, that
protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet
insurance, health advocacy programs
- World Class Training opportunities, through our Experts
University
- Career Development opportunitiesService Experts Heating & Air
Conditioning -is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
law.
Keywords: Neal Harris, Overland Park , Sales and Service Coordinator, Other , Overland Park, Kansas
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