Claim Central Manager

Company: IMA Financial Group
Location: Overland Park
Posted on: November 15, 2023

Job Description:

What You'll Do IMA's Claims Department is seeking a Claim Central to join our team! This person will be responsible for directing the activities of the Claim Central team members in the intake, management and completion of delegated activities, and the development and implementation of processes and protocols for Claim support and scalability. This role is eligible for remote work. Responsibilities include but are not limited to: Interact professionally and timely with clients and associates at all levels via email, phone, and in-person Direct the activities of Claim Central team members in the management and advocacy of claims on behalf of clients Act as thought-leader and collaborate with Managing Director and other managers on department-wide initiatives Manage associates including performance review, hiring and placement, resolving customer complaints and salary and budget planning Contribute to hiring and development of staff members and identify areas for improvement or growth Review and assign matter advocacy and accounts to appropriate staff to ensure balanced workloads and optimal outcomes Communicate effectively with other departments to lead change and support initiatives across the enterprise Demonstrate superior technical insurance and business acumen Demonstrate exceptional leadership characteristics Develop and maintain excellent problem-solving skills Maintain a proactive approach focusing on claim resolutions and strategies for assigned accounts and matters Communicate pertinent claim information on a timely basis to internal and external clients Maintain strong relationships with internal and external clients Participate in presentations, including new business, request for proposal (RFPs) (clients, TPAs), claim reviews, and renewals Develop strong working knowledge of IMA and carrier computer systems/programs Keep abreast of legal and claim issues Attend insurance related seminars including but not limited to continuing education classes Support and demonstrate IMA's core values Value and understand the importance of diversity, equity, and inclusion among all IMA associates You Should Have: 10+ years of prior Claim experience required 5+ years of prior supervisory or leadership experience required Bachelor's degree or work experience equivalent to a college degree required Systems skills Applied Epic, Carrier websites Experience with MS Office products (specifically PowerPoint, Outlook, Word, and Excel) Exceptional technical skill and knowledge of coverage and claims handling Excellent communication and negotiation skills Strong mathematical and reasoning skills required Ability to discuss and solve claim problems with clients and insurance carriers This Job Description is not a complete statement of all duties and responsibilities comprising this position. #LI-AS1 The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Compensation & Benefits Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off,Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement, Personal and Professional Development. In addition to our robust benefits package, the hiring range for this position is ($90,000 - $150,000). While this is the targeted range, final offer amounts will depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities. Why Join IMA? We've built a reputation for putting our associates first What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It's this unique ownership business model that makes working at IMA so appealing. We work in teams. We sell in teams. We win and prosper as a team We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we're big enough to write business all over the world and small enough to implement your ideas quickly. We are recognized nationally as a leader in our industry. 2020-2023 Business Insurance Magazine Best Places to Work in Insurance 2023 Inc. Magazine's Best Workplaces 2023 Denver Business Journal's Best Places to Work 2022-2023 Connecticut Top Work Places 2021-2023 Inc. 5000's List of Fastest Growing Companies 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies 2022-2023 Kansas City Business Journal's Best Places to Work 2021-2023 Los Angeles Business Journal's Best Places to Work 2021-2023 The Salt Lake City Tribune Top Work Places 2021-2022 Puget Sound Business Journal's Washington's Best Workplaces 2021-2022 Wichita Business Journal's Best Places to Work, #1 in extra-large category 2021 Dallas Business Journal's Best Places to Work 2021 Alaska Journal of Commerce's Best Workplaces in Alaska 2021 Wichita Business Journal's Fastest Growing Companies List Employment Type: Full Time

Keywords: IMA Financial Group, Overland Park , Claim Central Manager, Executive , Overland Park, Kansas