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Veterinary Hospital Manager

Company: Ethos Veterinary Health
Location: Overland Park
Posted on: April 3, 2024

Job Description:

Overland Park Veterinary Emergency and Specialty is part of the Ethos Veterinary Health community of 24/7 Emergency and Referral Specialty hospitals proudly serving their surrounding communities. We are seeking an energetic Hospital Manager that is collaborative, has a passion for pets and people, is business savvy, skilled with budgets and finances, and a culture champion!We offer a competitive salary, bonus structure, and comprehensive benefits package including a 401k match. Come grow with us!Why work at OPVES? State-of-the-Art Facility: At OPVES, we pride ourselves on our cutting-edge facility equipped with the latest advancements in veterinary technology. Our hospital is designed to provide the best possible care for our furry patients, and as Hospital Manager, you'll play a crucial role in ensuring our facility remains at the forefront of veterinary medicine.Highly Trained Staff: Our team of veterinary professionals is second to none. We have a passionate and dedicated staff who are committed to the well-being of every pet that walks through our doors. As a Hospital Manager, you will have the opportunity to lead and mentor this exceptional team, fostering an environment of continuous learning and growth.Family Culture: We understand the importance of a supportive and collaborative work environment. OPVES is not just a workplace; it's a family. We believe that a strong team is the foundation of exceptional patient care. Joining us means becoming part of a close-knit community that values and supports one another.Gold Standard Medical Care: Our commitment to providing the highest quality medical care is unwavering. We adhere to gold standard practices in every aspect of our work. As Hospital Manager, you will be instrumental in maintaining and improving our high standards of care. -Job Purpose: - -The Hospital Manager (HM) is a leader and an integral member of the hospital management team. - -The HM works closely with both the Managing DVM (MDVM) and Hospital Administrator (HA) to ensure that all hospital operations are fulfilled, and that the hospital operates at maximum efficiency at all times. - -Duties & Responsibilities:Hospital Operations

  • Assists and participates in the daily oversight of hospital functions.
  • Partners with Support Staff Schedulers to strategically plan and schedule support staff. Oversees staff labor as compared to budget.
  • Partners with all hospital leaders to problem-solve and ensure that client's needs are exceeded, and that optimal patient care is delivered on a consistent basis.
  • Partners with the Managing DVM and HA to continuously drive the hospital program forward to maximize growth and revenue potential.
  • Serves as the hospital's OSHA and Safety Officer/Coordinator. -Develops and maintains a current hospital safety program and involves appropriate team members as necessary.
  • Supports all hospital areas as a resource of information and assistance.
  • Oversees or carryout client resolutions.
  • Remains current on all facets and features of EzyVet (hospital operating system).
  • Serves as the primary contact to Ethos IT. - -Assists as necessary or requested with trouble shooting. Plans updates which may impact hospital operations and functions and Partners with in-house IT to ensure staff are communicated with regarding planned updates, shutdowns, equipment replacement/upgrades, etc.People Management
    • Works closely with the MDVM and HA to oversee staffing needs including hiring, training, disciplining, and terminating as required.
    • Recruits new employees and participates in the selection process.
    • Oversees the completion of employee orientation, training and participates in performance appraisals.
    • Coach and mentor employees and identify continuous learning and skill building needs.
    • Assists with the implementation of performance-based incentive and rewards and recognition programs.
    • Assists with mediation of conflict and maintains employee morale.
    • Assists with the management of client service staff.
    • Partners with Human Resources to maintain and confirm current licensures for all necessary staff.Financial Duties
      • Partners with the HA to oversee all aspects of hospital payroll processes.
      • Participates in financial oversight of revenue and expenses for hospital.
      • Partners with HA in budget planning and strategic planning both short-term and long-term.
      • Approves expenses as necessary to EVH for processing.
      • Assists with management of Accounts Receivable as necessary.
      • Communicates with vendors as necessary regarding Accounts Payable and maintains relationships related to hospital equipment and computer hardware. - Ensures all accounts are paid and up to date. - Qualifications: Knowledge, Skills, and Abilities:Knowledge
        • Supervisory knowledge and know-how- preferred 3 years' experience
        • Understanding of accounts-payable and receivables
        • Solid customer service skills and marketing techniques
        • Solid knowledge of human resource policies and protocol support
        • Staff management including hiring, benefits, payroll, disciplinary process and development, terminationSkills
          • Customer service best practices
          • General management skills including reporting and data analysis
          • Problem solving and conflict management skills
          • Solid oral and written communication skills
          • Basic computer skills (Avimark, Microsoft Office, Email, and practice management software knowledge preferred)Abilities
            • The ability to delegate responsibility and achieve results with hospital team members
            • Must be able to handle multiple tasks and remain flexible with assigned duties
            • Capable of championing change and driving innovative programs in the hospital, especially those ideas which are initiated by EVH, the HA, or MDVM
            • Capable of quality decision making
            • Ability to coach, correct, develop and motivate employees
            • Demonstrates professional and courteous presentation with staff and clientsTeamwork: - -defined as "Cooperative effort by the members of a group to achieve a common goal and/or outcome."
              • Must be able to work well in team environment
              • Refrains from participating in gossip
              • Supports team members by assisting other areas, is receptive to feedback and suggestions
              • Engages in active problem-solving vs. problem-identifying
              • Makes suggestions related to client/patient service improvements and hospital efficiencyPhysical:
                • Able to sit, stand, walk for extended periods of time
                • Able to lift, reach, bend as needed
                • Able to perform all duties and responsibilities as described
                • Able to function as a team member within veterinary hospital setting
                • Able to be positive, supportive and encouraging as neededNVA Compassion-First is now Ethos Veterinary HealthWe are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of -145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.PM19 -Powered by JazzHRPI43eec9788018-31181-33592186

Keywords: Ethos Veterinary Health, Overland Park , Veterinary Hospital Manager, Executive , Overland Park, Kansas

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