Commercial Manager Intake and Prioritization

Company: T-Mobile USA, Inc.
Location: Overland Park
Posted on: May 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

*** This position will be located in Bellevue, WA or Overland Park, KS. This is not a remote role, we are a hybrid environment requiring at least 3 days a week in office.***

The Commercial Marketing Manager for Intake is responsible for executing communication plans to drive both customer outcomes and business outcomes within the financial envelope for T-Mobile US. This role is critical to the efficient management of our Customer Communications workflow. Requires competency across marketing strategy, consumer and competitive insights, business management, financial acumen, change & innovation, relationship building & influencing, go-to-market planning and cross-functional execution.

Job Responsibilities:

• Execute weekly, quarterly, and annual customer communications planning, partnering with business owners across the business and in concert with marketing operations, messaging, product management, analytics, consumer insights, pricing and more. The role requires strong cross functional partnership across the enterprise to ensure flawless execution of customer communications in market and performance management.
  
• Assist with the development and implementation of weekly, monthly, and quarterly communications plans for the Postpaid portfolio. Requires extensive planning management including analysis of customer communications strategy.
  
• Responsible for finding opportunities to adjust plans based, business performance and customer experience / pain points. Provides strategic recommendation on communications plans, offers, and programs existing customers.
  
• Assists with the management of quarterly business performance including results, preparing contingencies and development iterations of the plan in a competitive environment.
  
• Develop marketing communication materials for senior leadership sharing a customer-centric story.
  
• Also responsible for other Duties/Projects as assigned by business management as needed.
  
  
  Job Responsibilities:
  
  • Bachelor's Degree or equivalent experience (Required)
    
  • Master's/Advanced Degree (Preferred)
    
    
    Work Experience:
    
    • 4-7 years Marketing experience in one or more of the following categories: software/hardware, web, telecommunications, consumer electronics, or consumer packaged goods. (Required)
      
      
      Knowledge, Skills and Abilities:
      
      • Presentations - Strong communications skills by presentation, written and verbal methods (Required)
        
      • Go-to-market Strategy - Experience in defining and driving go-to-market strategies.
        
        
        Ready for a change? Come join us!
        
        --- At least 18 years of age
        --- Legally authorized to work in the United States
        
        Travel:
        Travel Required (Yes/No): No
        
        DOT Regulated:
        DOT Regulated Position (Yes/No):No
        Safety Sensitive Position (Yes/No):No
        
        Base Pay Range: $84,200 - $151,900
        
        Corporate Bonus Target: 15%
        
        The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
        
        At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .
        
        At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .
        
        Never stop growing!
        As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
        
        T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
        
        Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., Overland Park , Commercial Manager Intake and Prioritization, Executive , Overland Park, Kansas