Intake Coordinator - Recovery
Company: Summit BHC
Location: Saint Joseph
Posted on: April 3, 2026
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Job Description:
Intake Coordinator - Recovery | St. Joseph Institute for
Addiction | Port Matilda, Pennsylvania About the Job: PURPOSE
STATEMENT: The Intake Coordinator is responsible for establishing
and maintaining a first- impressions environment at the facility
front desk. Duties include phone triage, addressing requests for
services and performing client call backs and documents all call
activities. Answers inquiry calls about facility services and
availability, performs pre-registration, verifies insurance
eligibility, and coordinates with the insurance company.
Facilitates assessment and/or intake to facility services when
appropriate. Provides administrative support to the department of
admissions, ensuring the quality of service to clients and their
families. Roles and Responsibilities: ESSENTIAL FUNCTIONS: ·
Conducts pre-admission assessments. Completes admission
pre-certification as needed. · Interviews client, family members
and/or collateral sources to assure intake criteria are met.
Reviews prospective admissions against approved admission criteria,
policies, and procedures. · Generates, guides, and leads
independent discussions with referral sources for client support,
conflict resolution and business development with other treatment
and healthcare professionals, · Responds and reacts to the needs of
referred clients. · Assesses family needs for mediation, sober
escort and intervention and determines which professional resources
are most appropriate to contact based on information gathered. ·
Decides which Interventionist and facility to recommend, the dates,
and the travel. · Works closely with other department as well as
external parties to ensure the timely admission of clients. ·
Documents daily all activities, contacts, appointments, and events
in the designated Customer Relationship Management system.
Maintains all the documentation involved with the admissions
process. · Completes insurance verifications for all clients per
CBO guidelines on all private insurance admissions. · Screens calls
from referrals and sets up transportation for admission. ·
Maintains a waiting list for admissions and stays in contact with
potential candidates to facilitate admissions. · Greets and assists
clients, visitors and staff at the front office. · Oversees the
traffic flow and incidents in the lobby area.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: · High School Diploma or
equivalent required. Bachelor’s Degree in social work, psychology,
counseling, or other related field of study preferred. · One or
more years' experience in healthcare admissions preferred.
Preferably in the mental health or substance use disorder field. ·
Experience in client assessment, referral, treatment planning and
communication with external review organizations or comparable
entities. · Knowledge of community resources. · Outstanding
interpersonal and interviewing and assessment skills. Skill in
telephone etiquette and paging procedures.
LICENSES/DESIGNATIONS/CERTIFICATIONS: · CPR certification and
de-escalation training required (training available upon hire and
offered by facility). · First aid may be required based on state or
facility requirements. SUPERVISORY REQUIREMENTS: This position is
an Individual Contributor. Why St. Joseph Institute for
Addiction?St. Joseph Institute for Addiction offers a comprehensive
benefit plan and a competitive salary commensurate with experience
and qualifications. Qualified candidates should apply by submitting
a resume. St. Joseph Institute for Addiction is an EOE. Veterans
and military spouses are highly encouraged to apply. Summit BHC is
dedicated to serving Veterans with specialized programming at our
treatment centers across the country. We recognize and value the
unique strengths of the military community in supporting our
mission to serve those who have served.
Keywords: Summit BHC, Overland Park , Intake Coordinator - Recovery, Healthcare , Saint Joseph, Kansas
