Customer Service Specialist

Company: Chris Castanza Insurance Agency
Location: Grandview
Posted on: April 4, 2021

Job Description:

We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities:

Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
Record customer interactions and follow up on their experience with our company
Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
Maintain customer accounts and update with new account information as needed
Identify common customer issues and bring them to the attention of the team


Qualifications:

Previous work in a customer-facing position
Must have graduated high school, received a G.E.D. or equivalent
Excellent active listening, interpersonal, and communication skills



About Company:
At the Chris Castanza Farmers Insurance Agency, you will have tremendous opportunity for growth and success under the training and leadership of multiple nationally-acclaimed agents and producers.

Keywords: Chris Castanza Insurance Agency, Overland Park , Customer Service Specialist, Hospitality & Tourism , Grandview, Kansas