Customer Service Representative
Company: Chris Castanza Insurance Agency
Location: Belton
Posted on: May 9, 2022
Job Description:
Job DescriptionWe're seeking a positive, personable customer
service representative for a rewarding career opportunity! You'll
connect with new people, tackle tough problems, and raise the bar
on an excellent customer experience. We welcome applicants who are
interested in upward mobility, a positive work environment, and
can't wait to get started!Compensation:$35,000 -
$55,000+Responsibilities:
- Communicate frequent customer suggestions to the team to
troubleshoot
- Create records of customer interactions and follow up to ensure
all questions have been answered
- Refer to customer scripts when working through difficult
situations and refer to a supervisor, if necessary
- Reply to incoming calls from customers including products and
service questions, general information, and complaints
- Make sure each customer's complaint is addressed with care and
precision to achieve full customer satisfaction
- Answer incoming call questions about insurance policies and
insurance coverage issues, as well as consumer complaints and
general inquiries
- Demonstrate accuracy in processing client policy modifications
based on the data given
- Verify new customer's coverage and present policyholders with
proof of insurance paperwork
- Keep track of all customer inquiries and follow up to verify
that all questions are answered regarding customer policies
- Handle complaints, present appropriate solutions, and
alternatives within the timeframes set, and follow up to ensure
that the issue has been resolved
- Cross-sellQualifications:
- Strong knowledge of customer interface and interaction
- High school diploma, G.E.D. or equivalent
- Excellent active listening, interpersonal, and communication
skills
- Able to pivot quickly
- Solutions-oriented
- Humble and coachable attitude
- High school diploma, G.E.D. or equivalent
- Must be able to pass a background check
- Required to get licensed within the first 30 days of hire. We
will provide materialAbout CompanyAt the Chris Castanza Farmers
Insurance Agency, we are looking for someone who enjoys helping
others, likes to talk to people, is friendly and high-energy -
Someone who wants to make a difference in our city.Chris Castanza
leads one of the fastest growing insurance agencies in the country.
He was nominated for Personal Lines Agent of the Year twice. His
agency is well known for its team approach to business. Chris is a
highly sought-after speaker and trainer on accelerating growth in
agencies across the nation. His practical and motivational style
balances education with enlightening stories. Chris has coached
teams and small businesses across the country with a focus on
elevating the vision of the organization, developing the talent
within teams, and creating frameworks for perpetual success.Find
his book on Amazon: 'The Great Game of Insurance.'
Keywords: Chris Castanza Insurance Agency, Overland Park , Customer Service Representative, Hospitality & Tourism , Belton, Kansas
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