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Customer Service Representative

Company: Chris Castanza Insurance Agency
Location: Belton
Posted on: May 9, 2022

Job Description:

Job DescriptionWe're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!Compensation:$35,000 - $55,000+Responsibilities:

  • Communicate frequent customer suggestions to the team to troubleshoot
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
    • Answer incoming call questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
    • Demonstrate accuracy in processing client policy modifications based on the data given
    • Verify new customer's coverage and present policyholders with proof of insurance paperwork
    • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
    • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
    • Cross-sellQualifications:
      • Strong knowledge of customer interface and interaction
      • High school diploma, G.E.D. or equivalent
      • Excellent active listening, interpersonal, and communication skills
        • Able to pivot quickly
        • Solutions-oriented
        • Humble and coachable attitude
        • High school diploma, G.E.D. or equivalent
        • Must be able to pass a background check
        • Required to get licensed within the first 30 days of hire. We will provide materialAbout CompanyAt the Chris Castanza Farmers Insurance Agency, we are looking for someone who enjoys helping others, likes to talk to people, is friendly and high-energy - Someone who wants to make a difference in our city.Chris Castanza leads one of the fastest growing insurance agencies in the country. He was nominated for Personal Lines Agent of the Year twice. His agency is well known for its team approach to business. Chris is a highly sought-after speaker and trainer on accelerating growth in agencies across the nation. His practical and motivational style balances education with enlightening stories. Chris has coached teams and small businesses across the country with a focus on elevating the vision of the organization, developing the talent within teams, and creating frameworks for perpetual success.Find his book on Amazon: 'The Great Game of Insurance.'

Keywords: Chris Castanza Insurance Agency, Overland Park , Customer Service Representative, Hospitality & Tourism , Belton, Kansas

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