Customer Service Sales Agent
Company: Chris Castanza Insurance Agency
Posted on: November 24, 2022
We're seeking a positive, personable customer service
representative for a rewarding career opportunity! You'll connect
with new people, tackle tough problems, and raise the bar on an
excellent customer experience. We welcome applicants who are
interested in upward mobility, a positive work environment, and
can't wait to get started!
Follow scripts when managing challenging customer issues and
escalate to the appropriate party when needed
Interact with the sales lead to maintain and improve service and
Maintain customer accounts and update with new account information
Make sure each customer's complaint is addressed with care and
precision to achieve full customer satisfaction
Provide thorough follow-ups to customer interactions, ensuring
--- Answer incoming call questions about insurance policies and
insurance coverage issues, as well as consumer complaints and
--- Demonstrate accuracy in processing client policy modifications
based on the data given
--- Verify new customer's coverage and present policyholders with
proof of insurance paperwork
--- Keep track of all customer inquiries and follow up to verify
that all questions are answered regarding customer policies
--- Handle complaints, present appropriate solutions, and
alternatives within the timeframes set, and follow up to ensure
that the issue has been resolved
High school graduate, G.E.D. recipient, or equivalent
Display strong communication skills, active listening skills, and
Strong knowledge of customer interface and interaction
--- Able to pivot quickly
--- Humble and coachable attitude
--- High school diploma, G.E.D. or equivalent
--- Must be able to pass a background check
--- Required to get licensed within the first 30 days of hire. We
will provide material
At the Castanza Insurance Agency, we are looking for top talent!
Join one of the top insurance agencies in the country!
Our hiring process is very thorough. Finalists are asked to arrange
reference calls with former managers.
The benefits to high performers are endless!
Chris Castanza leads one of the fastest-growing insurance agencies
in the country. He was nominated for Personal Lines Agent of the
Year twice. His agency is well known for its team approach to
business. Chris is a highly sought-after speaker and trainer on
accelerating growth in agencies across the nation. His practical
and motivational style balances education with enlightening
stories. Chris has coached teams and small businesses across the
country with a focus on elevating the vision of the organization,
developing talent within teams, and creating frameworks for
Find his book on Amazon: 'The Great Game of Insurance.'
Keywords: Chris Castanza Insurance Agency, Overland Park , Customer Service Sales Agent, Hospitality & Tourism , Peculiar, Kansas
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