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Customer Service Sales Agent

Company: Chris Castanza Insurance Agency
Location: Peculiar
Posted on: November 24, 2022

Job Description:

We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!

Responsibilities:

Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
Interact with the sales lead to maintain and improve service and product knowledge
Maintain customer accounts and update with new account information as needed
Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
--- Answer incoming call questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
--- Demonstrate accuracy in processing client policy modifications based on the data given
--- Verify new customer's coverage and present policyholders with proof of insurance paperwork
--- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
--- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
--- Cross-sell

Qualifications:

High school graduate, G.E.D. recipient, or equivalent
Display strong communication skills, active listening skills, and personal skills
Strong knowledge of customer interface and interaction
--- Able to pivot quickly
--- Solutions-oriented
--- Humble and coachable attitude
--- High school diploma, G.E.D. or equivalent
--- Must be able to pass a background check
--- Required to get licensed within the first 30 days of hire. We will provide material

About Company:
At the Castanza Insurance Agency, we are looking for top talent! Join one of the top insurance agencies in the country!

Our hiring process is very thorough. Finalists are asked to arrange reference calls with former managers.

The benefits to high performers are endless!

Chris Castanza leads one of the fastest-growing insurance agencies in the country. He was nominated for Personal Lines Agent of the Year twice. His agency is well known for its team approach to business. Chris is a highly sought-after speaker and trainer on accelerating growth in agencies across the nation. His practical and motivational style balances education with enlightening stories. Chris has coached teams and small businesses across the country with a focus on elevating the vision of the organization, developing talent within teams, and creating frameworks for perpetual success.



Find his book on Amazon: 'The Great Game of Insurance.'

Keywords: Chris Castanza Insurance Agency, Overland Park , Customer Service Sales Agent, Hospitality & Tourism , Peculiar, Kansas

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