Customer Service Consultant - Hybrid - Kansas City
Company: CarMax
Location: Olathe
Posted on: April 24, 2024
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Job Description:
7972 - Kansas City CEC - 17300 W. 119th Street, Olathe, Kansas,
66061
CarMax, the way your career should be!
Provide an iconic customer experience
As a Customer Experience Consultant, you will be the vital link
between a customer's at-home and in-store CarMax experience,
providing a simple and seamless process. You will respond to sales
leads and customer inquiries, ensuring customers can buy the
vehicle they want in a way that suits them. You will offer support
during every step of their car buying journey. We've become the
nation's largest retailer of used cars due to our honesty and
transparency, and those same traits will help you succeed too.
What you will do - Essential responsibilities
Connect with inbound customers online and over the phone to find
out what they want and need from their next car purchase
Use your knowledge of the CarMax inventory to guide customers
towards vehicles that meet their needs
Guide customers every step of the way, from online sales or
appraisal to arranging finance applications and scheduling vehicle
delivery.
Ensure a seamless transition from online to in-store purchasing to
provide an unrivaled customer service experience
Mentor others as your skillset expands
Achieve sales targets while providing an iconic customer
experience
Acquire the Automotive Sales Persons License in specific states -
may require testing and travel as some states request physical
presence to apply for the license.
Customer Experience Consultants receive an hourly rate, and after
their training, have the opportunity to earn a performance-based
sales incentive in addition to their hourly rate.
Learn and succeed as part of a team
This is a high-energy sales environment where you will work as a
team to meet goals. We will give you everything you need to be
successful. We're not your average call center. You will handle a
wide range of customer interactions and make sure everything goes
smoothly, so the ability to quickly build rapport with people and
understand their needs is essential. We work and learn as a team
and the prospects are bright for sales professionals who aspire to
become mentors, managers and business leaders.
Qualifications and requirements
Sales and customer service experience, in an area such as retail,
is preferred
Thrive in a fast-paced sales environment
Good listening skills and a strong customer focus
High level of self-motivation to achieve performance goals
Strong written and verbal communication skills
Ability to learn and master new technologies; strong computer
skills
Open availability for shifts that may include nights, weekends, and
holidays
Must be open to shifting schedules two times per year according to
needs of the business
Hybrid role with requirement for working on site one day per
week
Candidates must live within 60 miles or 1 hour of the Customer
Experience Center (CEC) location
About CarMax
CarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide. Our amazing team of more
than 25,000 associates work together to deliver iconic customer
experiences. Along the way, we help every associate grow their
career and achieve their best, at work and in their community. We
are recognized for our commitment to training and diversity and are
one of the FORTUNE 100 Best Companies to Work For -. CarMax is an
equal opportunity employer, and all qualified candidates will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law. Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Upon an applicant's request, CarMax will consider reasonable
accommodation to complete the CarMax Job Application.
Keywords: CarMax, Overland Park , Customer Service Consultant - Hybrid - Kansas City, Hospitality & Tourism , Olathe, Kansas
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