XDR Technical Solutions Architect
Company: Cisco
Location: Overland Park
Posted on: September 12, 2023
Job Description:
Empowering the world to reach its full potential, securely-that
is what has made Cisco the #1 Security company in the world! We do
this by providing effective security solutions and becoming our
customer's most trusted partner. Security is everything in a world
of evolving threats. Who are your business partners? The XDR
Incubation TSA (Technical Solutions Architect) at Cisco is part of
an elite technical team responsible for driving the success of our
Cisco's XDR solution. This is a consultative technical position
that supports the Cisco Security Sales organization by working
directly with engineering teams, product managers, marketing, and
others to build a focused go to market XDR product along with
supporting Cisco security products. What You'll Do Responsibilities
include presenting, demonstrating and architecting solutions to
tackle the cyber security needs of some of the most influential
companies. You have a startup mentality and focus to 'get things
done' to sustain our XDR lines of business - You are a
self-starter, will act as an industry domain professional, and
strive to help Cisco make customers for life. You may at times be
the escalation point for Cisco security sales experts as the expert
of experts.
Act as the highest field escalation
resource for the TSA team and potential prospects for technical
product questions, trials, and pre-sale customer issues during the
sales cycle You will deliver technical product presentations along
with sales reps via web conferencing or in the field to prospective
C-level audience / decision makers Provide essential input and
responses to RFIs (Request for Information) / RFPs (Request for
Proposal) Assist with delivery and GTM of new XDR product features
along with supporting technologies like Endpoint Detection and
Response, Network Detection and Response and Email Detection and
Response Assist in the delivery of technical training modules to
new team representatives including ongoing training to the
sales/partner teams Evangelize and enable the wider Cisco TSA and
Channel Partner TSA teams in region Work directly with Product
Management and Engineering teams as a liaison to accounts around
technical product requirements and to help provide customer
feedback with the goal of enabling continuous improvement of Cisco
XDR solutions Effectively interact with internal engineering teams
to scope out and provide solutions to complex technical issues for
highly visible account opportunities Travel throughout the region
to visit prospective customers Who You Are
- Bachelor's degree in computer science/Information Systems or
equivalent
- 10+ years of technical experience in a support or sales
engineer, network operations support, email administration, and/or
endpoint security.
- 7 years of enterprise Pre-Sales experience working directly
with Security Operations teams utilizing network, endpoint, or
cloud security products in a customer-facing role.
- Deep understanding and familiarity with other competing
market-leading XDR, NDR (Network Detection & Response), EDR
(Endpoint Detection & Response) (Endpoint Detection & Response) and
Email DR products and solutions.
- Currently utilize available resources to overcome
challenges
- Show a commitment to timely communication and good customer
service.
- Organized and have a process-orientated approach to capitalize
on the market opportunity.
- Comprehensive understanding of security operations, incident
response, threat hunting including but not limited to the following
- Networking, Systems, Endpoint Operating Systems and Email, with a
focus on security
- Solid understanding of LAN and WAN networking protocols and
technologies, including switching, routing, and security.
- Strong Understand of Endpoint Security and how it impacts
customers business operation.
- Understanding of how email works, strengths, weaknesses, and
how to properly secure the workflow.
- Love and passion for helping customers and delivering
satisfaction even when faced with difficult customers.
- A positive demeanor and friendly outgoing personality.
- Strong written and email etiquette skills.
- Strong oral communication skills, including the ability to
convey technical information in user-friendly language.
- Ability to prioritize and work responsibly with or without
direct supervision.
- Unrelenting passion for security. Desired / Good to Have
- In-depth knowledge of Incident
Response methodologies, Security Operations and Threat Hunting,
Security Analyst Workflows and Playbooks.
- Demonstrable experience with scripting languages such as
Python, and API (Application Programming Interfaces) frameworks
such as REST / SOAP.
- System Architect and solution integration experience of AWS
(Amazon Web Services), Azure, Google Cloud beneficial.
- Solid understanding of various endpoint operating systems
(Windows, Linux, MacOS)
- Experience selling governance and compliance solutions a
plus.
- Strong network and endpoint security skills that would include
real world experience with Crowdstrike, Cisco, Juniper, Microsoft,
Proofpoint, SentinalOne, NDR products
- Advanced level network technology certifications (e.g., CCIE
(Cisco Certified Internetwork Expert), CCSP, JNCIE etc.). Choose
Cisco At Cisco, each person brings their outstanding talents to
work as a team and make a difference. Yes, our technology changes
the way the world works, lives, plays, and learns, but our edge
comes from our people.
We connect everything - people,
process, data, and things - and we use those connections to change
our world for the better. We innovate everywhere - From launching a
new era of networking that adapts, learns, and protects, to
building Cisco Services that accelerate businesses and business
results. Our technology powers entertainment, retail, healthcare,
education and more - from Smart Cities to your everyday devices. We
benefit everyone - We do all of this while aspiring for a culture
that empowers every person to be different, at work and in our
communities. #WeAreCisco We are an equal opportunity employer and
value diversity at our company. We do not discriminate based on
race, religion, color, national origin, gender, sexual orientation,
age, marital status, veteran status, or disability status.
Keywords: Cisco, Overland Park , XDR Technical Solutions Architect, IT / Software / Systems , Overland Park, Kansas
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