Mobile Expert, Virtual Retail - Overland Park, KS - On-Site Position
Company: T-Mobile
Location: Overland Park
Posted on: May 2, 2024
Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!Job Overview
As a Virtual Retail Mobile Expert you are a wireless sales and
communications solutions expert. You don't just make a sale, you
make a connection that enhances the lives of your customers. You
will assist our inbound calling customers in moving forward with
the right device at the right price by presenting a personalized
solution. We are obsessed with delivering amazing customer
experiences. That's why we need you. You will be an expert
consultant, with a mastery of analyzing customers' needs. You
identify and customize the whole package of wireless/voice/data
products and services. You will be an expert in uncovering our
customers' needs and have a passion to educate, demonstrate and
recommend device and service solutions. You will be part of a team
that values an awesome sale done right by nice and helpful
consultants. This position has a base compensation plan as well as
a generous attainable bonus plan. Mobile Experts Do It the Right
Way, meeting performance targets including sales, customer
experience, and quality of sale metrics.Job Responsibilities:
- Selling and serving to our customers, while providing a best in
class customer experience and building loyalty
- Consistently training on T-Mobile experiences, new skills and
processes, knowledge of systems, new products and reference
resources
- Sales Skills In New Customer Acquisition, Including
Results-Oriented Drive And Confidence For Success
- Consistently uses digital tools in interactions and
on-boardingEducation:
- High School Diploma/GED (Required)Work Experience:
- Less than 2 years 12 months of customer service and/or sales
experience, retail environment preferred ()Knowledge, Skills and
Abilities:
- Customer Acquisition Sales skills in new customer acquisition,
including competitive drive and confidence for success
(Required)
- Troubleshooting 12 months multi-tasking and navigating between
Windows systems. Troubleshooting and working knowledge of IoT.
Computer hardware proficiency. (Required)
- Customer Satisfaction Provide superior customer service,
building loyalty and customer satisfaction (Required)
- Licenses and Certifications:* At least 18 years of age* Legally
authorized to work in the United StatesTravel:Travel Required
(Yes/No):NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety
Sensitive Position (Yes/No):NoNever stop growing!T-Mobile doesn't
have a corporate ladder-it's more like a jungle gym of
possibilities! We love helping our employees grow in their careers,
because it's that shared drive to aim high that drives our business
and our culture forward.If you'd like to receive more information
about careers at T-Mobile, sign up for the T-Mobile Talent
Community today! T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Overland Park , Mobile Expert, Virtual Retail - Overland Park, KS - On-Site Position, IT / Software / Systems , Overland Park, Kansas
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