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Sr Engineer, Software - ServiceNow ITOM

Company: T-Mobile
Location: Overland Park
Posted on: June 1, 2024

Job Description:

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!T-Mobile is looking for someone like you to join a team of highly qualified and motivated engineers to work on innovative Service Now platform development solutions to meet our growing customer needs. This role interacts with customers, drive solutions, performs feasibility analysis of requirements, products, features, and service, support Lab and Staging validation of these new services/platforms and ensures a successful rollout. May be involved in multiple projects and have responsibility for one or more of those projects.Job Responsibilities:Technical Engineering Services

  • Drives engineering projects by developing software solutions; conducting tests and inspections; preparing reports and calculations. Encouraged to supervise base and associate level engineers as needed.
  • Understands system protocols, how systems operate and data flows. Aware of current technology benefits. Encouraged to independently develop a full software stack. Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of current technology is expected. Interact with system engineers to define system requirement and/or necessary requirements for automation.Innovation
    • Contributes to designs to implement new ideas which use new frameworks to improve an existing or new system/process/service.
    • Review existing designs and processes to highlight more efficient ways to complete existing workload more effectively through industry perspectives.
    • Understands the creation of company IPR.Technical Leadership
      • Collaborates with technical teams and uses system expertise to deliver technical solutions.
      • Continuously learns and guides others existing and new technologies.
      • Chips in to the development of others through mentoring or in house workshops and learning sessions.Technology Strategy
        • Gives to new and existing technology options that support business goals.
        • Understands current technology that supports business goals. Understands system protocols, how systems operate and data flows. Aware of current technology benefits. Encouraged to independently develop a full software stack. Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of current technology is expected. Interact with system engineers to define system requirement and/or necessary requirements for automation.Technical Writing
          • Writes basic documentation on how technology works. Builds clear documentation for new code and systems used.
          • Documenting systems designs, presentations, and business requirements for consumption and consideration at the manager level.Education:
            • Bachelor's Degree in Computer Science or Engineering or equivalent experience required.Work Experience:Required:
              • 4 plus years Technical engineering experience.Preferred:
                • 5+ years developing on ServiceNow ITOM
                • Deeply familiar with ITSM, Service Catalog, Service Portal, Flow Designer, CMDB, and CSDM modules
                • ITIL Certification and ServiceNow ITOM certification
                • Expertise with JavaScript, Jelly Script, or PowerShell Script
                • Experience working on ServiceNow Automations and building custom Orchestration (Workflow) activities.
                • Experience with MID server builds, Service Mapping, integrations.
                • Experience with network routing and troubleshooting. Experience with trouble shooting discovery issues with known and unknown IPs and any network devices, determining why Discovery might be failing and fixing it. Could be creds, could be firewall/routing issues, pattern failure, new pattern extension, script changes for cred deployment, etc.Knowledge, Skills and Abilities:
                  • Communication (Required)
                  • Customer Service (Required)
                  • Analytics (Required)
                  • Technical Writing (Required)
                  • At least 18 years of age
                  • Legally authorized to work in the United StatesTravel:
                  • Travel Required (Yes/No):YesDOT Regulated:
                  • DOT Regulated Position (Yes/No):No
                  • Safety Sensitive Position (Yes/No):NoAt T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering---medical, dental and vision insurance, a flexible spending account, 401(k), employee stock---grants, employee stock purchase---plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about---2.5 weeks for new part-time---employees annually - paid parental and family leave,---family building benefits, back-up care, enhanced family support, childcare subsidy,---tuition---assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,---check out---.--- Never stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Overland Park , Sr Engineer, Software - ServiceNow ITOM, IT / Software / Systems , Overland Park, Kansas

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