Senior Analyst, Business Process - Collections

Company: T-Mobile
Location: Overland Park
Posted on: September 1, 2024

Job Description:

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!As part of the Credit Risk Management team, the Collections Business Process Senior Analyst will reside on the Collections Implementation team, supporting Credit and Collection strategy and policy changes. The Senior Analyst Business Process has the primary responsibility to manage business and technical requirements, documentation, and test strategies in the collection decision engine. Support will be provided to other areas of Credit Risk, including, but not limited to outside departments such as Financial Care, Accounting, Digital, Customer Delivery and EPO. This position requires someone who can build strong working relationships. The Senior Analyst will also have ongoing interaction with external Vendors.Job Responsibilities:

• Ability to influence and lead positive change to business processes by creating and recommending actionable solutions that are aligned with business objectives
• Ability to plan, facilitate, and participate in working sessions with vendors and cross functional teams
• Acts as a liaison between internal and external departments
• Ability to perform User Acceptance Testing on changes implemented by technical team with the ability to foresee other impacts and validate those as well, acting on behalf of the business to minimize any production setbacks.
• Represent the Credit Risk Collections team as the main POC for Enterprise and other projects.
• Provides Manager and Senior Leadership with concise and accurate information for decision making.
• Ability to write and document business and functional requirements, test cases and test execution.
• Maintain documentation of development methods and validation, as well as subsequent performance monitoring and alignment.
• Make findings to management in clear, concise formats using graphics, tables, and high-level summarization.
• Competency in tracking project level issues and risk assessment.
• Executes project status communications, meeting planning and scheduling.
• Responsible for other duties/projects as assigned by business management as needed
• Ad hoc support to management or business partners.
• Successful candidate must be flexible, and results orientated.
• Creativity and the ability to reach insightful conclusions is a must.
• Candidate must be highly motivated and comfortable working in cross-functional teams interacting with all levels of management.Education - Bachelor's degree in Business, Computer Science or other quantitative field or equivalent work experience required. Master's degree preferred---Work Experience:
  • 4-7 years experience in Credit Risk Management, Collections, and Finance
  • Experience in testing validation methods using SAS, SQL with use-case development and defect tracking; JIRA, Agile Craft, QTest, Rally & ALM/Quality Center preferred
  • ---Experience managing formal requirements matrix and documenting technical specifications required.
  • Experienced in writing and executing SQL queries required.
  • Advanced proficiency in MS Excel, Word, Project, and PowerPoint, required.
  • Advanced knowledge of business analysis activities such as data analysis, process mapping, requirements elicitation, user story creation and testing required.
  • Comfortable managing multiple, competing priorities and able to deliver results under pressure and tight deadlines required.
  • Vendor management experience preferred. * At least 18 years of age* Legally authorized to work in the United StatesColorado Pay Range: $85,300 - $115,400o The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.o At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out Travel:Travel Required (Yes/No):NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoAt T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering---medical, dental and vision insurance, a flexible spending account, 401(k), employee stock---grants, employee stock purchase---plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about---2.5 weeks for new part-time---employees annually - paid parental and family leave,---family building benefits, back-up care, enhanced family support, childcare subsidy,---tuition---assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,---check out---.--- Never stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Overland Park , Senior Analyst, Business Process - Collections, IT / Software / Systems , Overland Park, Kansas