Sr Business Operations Manager

Company: T-Mobile USA, Inc.
Location: Overland Park
Posted on: May 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

This role is responsible for providing strategic operational support by organizing, directing and assisting in the implementation of work efforts that drive the goals and objectives of leadership. Drive strategies and performance improvements with Senior Vice Presidents, Vice Presidents, Directors and cross-functional teams that support a best-in-class organization. Serves as the primary point of contact between top management and employees or other team members. The Sr Business Ops manager provides oversight and guidance to projects of high importance, including employee engagement and career development initiatives. Is responsible for tracking and keeping leadership timely informed of operational performance around all aspects of the Prepaid Marketing organization, as well as leadership deliverables to executive audiences. Must provide exceptional leadership and effective management in all areas of a complex but exciting part of the enterprise.

This role is located at our Bellevue, WA headquarters!

Job Responsibilities:

• Supports Consumer Marketing's Senior Vice Presidents, Vice Presidents and Directors, collaborating with their leadership teams to drive multiple programs, or work efforts, to completion and overall success as defined by the business case or leader's expectations.
• Provides strategic guidance by identifying, evaluating and analyzing critical priorities by partnering with leaders across multiple organizations.
• Responsible for team engagement initiatives including organization-wide event planning, engagement strategies, meeting management, and more.
• Will serve as the organization's coordinator of strategy development/deployment, organizational design, goal management, project leader and management of many special projects on an as-needed basis.
• Proactively anticipates obstacles or issues and then identifies and proposes solutions while understanding their financial impact on the business and experience for our customers and/or employees
• Reviews and gives feedback on executive-level (SLT) presentations and presents complex information from multiple teams or departments.
• May be asked to serve as proxy for the Consumer Marketing leader in key critical business meetings/projects in relation to operational issues, projects, team progress and other topics.
• Serve as department liaison across other functional groups regarding process change, policy change, compliance issues, department-wide communications, and more.
  
  Knowledge, Skills and Abilities :
  
  • Organization & Time Management of self and others
  • Executive Level Verbal & Written Communication (Required) Project / Process Management
  • Presentation Creation and Facilitation
    
    Education and Work Experience :
    
    • Bachelor's Degree or equivalent experience
    • More than 5 years operational management / Planning experience. (Required) More than 5-10 years of e xperience in marketing, communications, and telecom strongly preferred. (Preferred)
      
      --- At least 18 years of age
      --- Legally authorized to work in the United States
      
      Travel:
      Travel Required (Yes/No): Yes, potentially up to 10% travel to attend annual conferences and team meetings.
      
      Base Pay Range: $102,400 - $184,600
      
      Corporate Bonus Target: 20%
      
      The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
      
      At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .
      
      At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .
      
      Never stop growing!
      As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
      
      T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
      
      Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., Overland Park , Sr Business Operations Manager, IT / Software / Systems , Overland Park, Kansas