Business Account Expert - Overland Park, KS

Company: T-Mobile USA, Inc.
Location: Overland Park
Posted on: May 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

**THIS IS NOT A REMOTE ROLE

As an Inside Sales Representative in the T-Mobile for Business Channel, you will play a crucial role in marketing our company's portfolio of business products and services to existing customers. This is a true hunter role! We're looking for driven, persistent, and outstanding sales professionals to bring our products and services to underserved customers.

Your primary focus will be mining and growing existing accounts. Through account management and solutions-based selling, you will analyze customer needs to identify and customize wireless voice and data products and services to maintain and expand accounts. This role is responsible for meeting and exceeding monthly sales quota objectives by successfully growing accounts within an assigned account base.

You will be accountable for a high volume of activity, including customer calls, emails, appointments, and funnel management, as part of your assigned accounts. You would be a great fit for our team if you enjoy using your superior listening and communication skills, along with your outgoing personality, to build instant customer rapport and achieve your sales targets!

Job Responsibilities:

• Conduct daily customer communication and follow-ups using various tools, including outbound/inbound phone calls, emails, and online meetings/appointments.
• Perform research to understand customers' unique needs, key contacts, and potential business opportunities. Use research to tailor product/service messaging to meet individual customer needs.
• Manage the entire sales process, from initiating the initial call and presenting a proposal to finalizing an order for each customer interaction.
• Attend all required product and service training to develop an in-depth knowledge of T-Mobile products and services, including their features and benefits.
  
  Education:
  
  
  • High School Diploma (Required)
    
    Work Experience:
    
    
    • 2 years of experience in an outbound call center or a related sales position (Required)
    • 2 years of experience in customer service, sales, and/or retention (Preferred)
      
      Knowledge, Skills, and Abilities:
      
      
      • Organization: Ability to demonstrate efficient organizational skills, prioritize tasks, and respond to incoming activities with a sense of urgency and accuracy.
      • Task Management: Capable of thriving in a dynamic, fast-paced environment that requires a high degree of multitasking (Required).
      • Customer Relations & Tools: Experience with outreach, LinkedIn, ZoomInfo, Outlook, and WebEx Meetings (Preferred).
      • Salesforce Proficiency: Ability to enter and update activities, events, appointments, calls, sales opportunities, and contacts in Salesforce to ensure accurate and timely reporting (Preferred).
      • Communication: Strong listening skills and confident verbal communication; ability to speak with clarity and maintain a positive tone (Required).
        
        --- At least 18 years of age
        --- Legally authorized to work in the United States
        
        Travel:
        Travel Required (Yes/No): No
        
        DOT Regulated:
        DOT Regulated Position (Yes/No): No
        Safety Sensitive Position (Yes/No):No
        
        T-Mobile's Commitment
        
        Total Target Cash Pay Range: $56,900 - $102,600, inclusive of target incentives
        
        Base Pay Range: $39,830 - $71,820
        
        The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here .
        
        At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
        
        At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .
        
        Never stop growing!
        As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
        
        T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
        
        Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., Overland Park , Business Account Expert - Overland Park, KS, IT / Software / Systems , Overland Park, Kansas