Service Writer (3P - 11P) (Wednesday-Sunday)
Company: Sapp Bros. Inc.
Posted on: May 3, 2021
Sapp Bros., Inc., a growing chain of travel centers, is looking
for experienced Service Writers to join our Service Writer team. At
Sapp Bros., Inc., our mission is to treat every customer as ''our
guest'' by providing a clean environment, quality products, and a
commitment to excellent service. Our dedicated team ensures that we
achieve this mission every day. As a Service Writer, you will
provide our 5 Star level of customer service by greeting customers,
assisting them with any inquiries they may have regarding their
vehicles, and writing service tickets as necessary. If you are
looking for an opportunity to grow your career in a fast-paced
diesel maintenance shop with a growing company, and you meet our
qualifications, we want to talk to you! Job Responsibilities As a
Service Writer, you will be responsible for building strong
customer relationships and ensuring that customers receive prompt,
courteous, and effective assistance. You will communicate with
customers from initial contact all through completion of
maintenance, always ensuring that customer''s expectations are not
just met but exceeded. Responsibilities of the Service Writer
include: Builds strong customer relationships and ensuring that
customers receive prompt, courteous, and effective assistance.
Start Lock Out Tag Out procedures on all vehicles getting work
done. Communicates with customers from initial contact all through
completion of maintenance, always ensuring that customers
expectations are not just met but exceeded. Maintains and
contributes to efficient throughput of assigned jobs. Operates
daily functions to ensure customer needs are met in a timely and
efficient manner. Assigns work orders to the proper skilled
technician to ensure the highest quality of work is obtained.
Delivers 5 Star Service by handling incoming calls to meet callers
expectations in a professional and timely manner. Properly
completing work orders. Helps with stocking and counting inventory.
Assists with over the counter sales when needed. Helps with
maintaining fleet accounts. Performs daily cleaning duties.
Performs parts deliveries and pickups. Follows all established
safety guidelines, including 100% compliance for Lock Out Tag Out.
Our Safety Mission Statement is to sustain zero accidents by
providing a safe environment, worked in by safety minded employees.
Successful candidates for the Service Writer role should be able to
perform basic math skills and have good typing skills. Someone with
the ability to use computer applications and adding machines would
be a good fit for this dynamic role. Requirements of the Service
Writer include: High school diploma, GED or equivalent, preferred.
Must be minimally 16 years old. Minimum of 1 year of pervious
related experience in a service advisor or service writer role,
preferred. Experience with typing or keyboarding. Physical presence
at assigned work site, required. Valid Drivers License with a good
driving record As a Sapp Bros. employee you will be part of an
established company with a long tradition of commitment to quality,
ethics, and superior customer service. If you are in search of an
opportunity to use your leadership, creativity, communication, and
people skills in a fun and rewarding environment, then we have a
place for you on our team. We offer opportunities for advancement
and competitive compensation that includes a great benefits
package. Benefits Include: Health, Vision & Dental InsuranceLife &
Accident InsuranceLong term DisabilityPrescription Plan401kPaid
Holidays & VacationEducation Assistance ProgramGym Membership
ReimbursementDiscounts on Gasoline & DieselStore & Restaurant
DiscountsCareer Advancement - We promote from within!by Jobble
Keywords: Sapp Bros. Inc., Overland Park , Service Writer (3P - 11P) (Wednesday-Sunday), Other , Harrisonville, Kansas
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