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Service Technician

Company: Pack Leader USA
Location: Grandview
Posted on: May 3, 2021

Job Description:

This team member will be providing high-level mechanical and electrical service for our modular labeling machines. Responsibilities include new client startups and installations, troubleshooting, and equipment repairs. Additionally, this position will include traveling to clients plants, providing phone support, training users in the field, as well as working on demos for new equipment.


  • Troubleshoot and repair machine issues over the phone and on-site.
  • Provide training and demonstrations on equipment.
  • Communicate with management for scheduling and issues in the field.
  • Provide courtesy calls and follow ups as approved by management.
  • Inform parts buyer of low shop supplies for re-order purposes
  • Compile and record data from service locations and enter into Pack Leader USA database (Google Drive).
  • Maintain accurate account of data required from the service locations.
  • Alert manager to any equipment in need of immediate repair.
  • Travel: North America & International.
  • Process all paperwork and reports within deadlines.
  • Complete all aspects of checkout & startup, which includes:
    • Point-to-point wiring checkout
    • Participate in the start-up and commissioning of control systems at client facilities
    • Work with subcontractors to verify installation
    • Work with field engineers & site manager to complete project on schedule
    • Documentation of all check-out activities performed
    • Field calibration of instrumentation
    • Verification of proper installation of instrumentation & end devices


Associate Degree in technical areas or equivalent in related field; and three-plus years related experience required; or equivalent combination of education and experience.

Knowledge and Skills:

  • High-level knowledge and understanding of Pack Leader USA's products and services
  • PLC literate (Panasonic, Siemens and Allen Bradley)
  • Working knowledge of mechanical & electrical schematics
  • Excellent communication and teaming skills
  • Proficiency in Microsoft Outlook, Word & Excel
  • Self-motivated; ability to work independently
  • Punctual and dependable
  • Customer service skills
  • Strong mechanical aptitude
  • Valid Driver License required

Keywords: Pack Leader USA, Overland Park , Service Technician, Other , Grandview, Kansas

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