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Desktop Support Specialist

Company: Experis
Location: Grandview
Posted on: January 16, 2022

Job Description:

Experis is supporting our local manufacturing client in their need for a Desktop Support Specialist. This is an onsite role located in Grandview, MO and is initially a contract assignment to July 3 rd , 2022 with likely extensions.

Job Description:

This position is responsible for resolving level 1 and 2 support requests (either via email, IM or using an automated help desk system). The incumbent will be primarily supporting two end-user communities, but subject to work with other technicians throughout the organization to ensure work is performed to corporate standards.

Functions:

Receive and log support tickets, using company's Help Desk system.
Troubleshoot and fix end-user problems with applications, hardware systems, and network connectivity
Printer management (installation, troubleshoot, removal, etc.)
Deployment of new hardware (PCs, including desktops, laptops and peripherals)
Regularly communicate with internal customers regarding status of helpdesk tickets.
Maintain issue resolution documentation, including diagrams, maps, configuration, etc.
Train end-user on IT policies and procedures.
Help implement IT strategy for proposed projects.
Proactively identify and initiate work processes and tool improvements which lead to increased productivity and employee satisfaction.
Ensure highest level of support for all customers measured by metrics and service levels.
Assisting with IT projects (e.g. software migrations, hardware upgrades, technology research, documentation, and cost analysis)
Performing routine maintenance on PCs (e.g. software updates, virus scans, hard disk de-fragmentation, and hard disk clean-up)
Remaining up-to-date with new technology and industry trends to help develop proposals and recommendations to improve office productivity

Requirements:

As the liaison to the user community, candidate must have excellent interpersonal skills, verbal communications skills the ability to work effectively with the other IT team members to resolve work orders in a timely manner.
Must be a quick learner, self-sufficient and follow through on tasks to completion, in a high volume work driven environment
Service-oriented attitude.
Ability to communicated (Oral/Written) effectively and coordinate action with all levels of the organization.
Business experience with MS Office applications (required; Office 365).
Business experience with email/scheduling applications.
Highly organized with strong attention to detail.
Excellent customer service skills.
1-2 years experience in a related IT support field
Able to prioritize tasks and projects
Ability to manage multiple tasks and projects
Experience with Microsoft Windows, Microsoft Office, networking technologies
Occasional off-hours or weekend work required for upgrades, conversation, maintenance, etc.
Bachelor Degree or Associates Degree in IT--or equivalent combination of education and experience.
Individual should be business oriented, self-motivated, inquisitive and highly creative.
Requires excellent PC skills and overall systems knowledge.

Hours: 8:00-5:00 M-F, overtime could be required from time to time.

Keywords: Experis, Overland Park , Desktop Support Specialist, Other , Grandview, Kansas

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