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Medical Support Assistant

Company: Department of Veterans Affairs
Location: Belton
Posted on: November 21, 2022

Job Description:


This is an open-continuous announcement open to current, permanent Federal employees only, all others should apply to CBSS-11425622-22-KCVA-SAS. Applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available. Applications will remain on file until 12/30/2022.

Learn more about this agency



  • Accepting applications
  • Open & closing dates
    03/12/2022 to 12/30/2022

    * Salary

    $32,570 - $47,547 per year

    NOTE: The salary has been updated to reflect the $15.00 minimum wage for Federal employees per Executive Order 14003.

    * Pay scale & grade

    GS 3 - 5

    * Help


    Many vacancies in the following locations:

    • Lenexa, KS
    • Paola, KS
    • Shawnee, KS
    • Belton, MO
    • Show more locations (4)
    • Excelsior Springs, MO
    • Kansas City, MO
    • Nevada, MO
    • Warrensburg, MO
    • Telework eligible

      * Travel Required

      Not required

      * Relocation expenses reimbursed


      * Appointment type


      * Work schedule


      * Service


      * Promotion potential


      * Job family (Series)

      0679 Medical Support Assistance

      * Supervisory status


      * Security clearance


      * Drug test


      * Position sensitivity and risk

      Non-sensitive (NS)/Low Risk

      * Trust determination process


      * Announcement number


      * Control number



      This job is open to

      * Federal employees - Competitive service

      Current or former competitive service federal employees.

      * Federal employees - Excepted service

      Current excepted service federal employees.

      * Internal to an agency

      Current federal employees of this agency.

      Clarification from the agency

      Area of Consideration: Current Permanent Federal Employees




      The Medical Support Assistant (MSA) for the Kansas City VA Medical Center (KCVAMC) are located within Business Operations Service (BOS), Office of Care in the Community (OCC), Mental Health, Prosthetics, and Radiology.

      Major MSA Duties include but are not limited to:

      • Maintains and monitors patient appointment schedules for the facility.
      • Communicates delays in scheduled appointments to the appropriate staff and patients.
      • Re-schedules, cancels, processes no-shows and recall reminders.
      • Types administrative notes using various automation systems and programs to accomplish work, such as text editing, maintain and retrieval use of messaging by using e-mail.
      • Enters and/or retrieves information and data from the Clinical Information System. Completes consult requests through the advice of the physician with the use of Computerized Patient Record System (CPRS).
      • Refers eligibility enrollment and means test when necessary to the appropriate area.
      • Ensures that patients are scheduled per physical order requisition.
      • Other duties as assigned.
        In addition to major duties candidates perform the following in each section:

        Business Office Service: Incumbent can be assigned to a variety of clinics within the KCVAMC or to one of the VA Clinics: Shawnee, Paola, Belton, Warrensburg, Lenexa, Nevada, Excelsior Springs, or Honor Annex.

        Office of Community Care: Incumbents are trained to be champions of the CHOICE program. Helps veterans navigate different programs available to the Veteran. Acts as a liaison between the veteran and the Non-VA care providers regarding Non-VA Care scheduling, authorization, and eligibility.

        MENTAL HEALTH: Incumbent will be assigned to support Mental Health Administration.

        PROSTHETICS: Incumbent provides prosthetic support by screening requests, receiving special orders, stock items and mail for distribution.

        RADIOLOGY: Incumbent processes CDs with patient images and reports, and scheduling patient appointments.

        Work Schedule: Various Tours- Days and Hours to be set by Supervisor and discussed at interview

        Functional Statement: Medical Support Assistant

        Virtual: This is not a virtual position.

        Relocation/Recruitment Incentives: Not authorized

        Financial Disclosure Report: Not required



        Conditions of Employment

        • You must be a U.S. Citizen to apply for this job
        • Selective Service Registration is required for males born after 12/31/1959
        • You may be required to serve a probationary period
        • Subject to a background/security investigation
        • Must be proficient in written and spoken English
        • Selected applicants will be required to complete an online onboarding process
        • Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP)

          To qualify for this position, applicants must be a current, permanent Federal employee that meets Basic Requirements AND Grade Determinations listed below at the time of application.

          Basic Requirements:

          • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
          • Experience and Education.
          • Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
          • Education. One year above high school; OR,
          • Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
          • English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
            Creditable Experience:

            • 1) Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as a MSA or an equivalent position in a non-VA hospital or clinic setting.
            • 2) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level.
            • 3) Part-Time Experience. Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship to the full-time workweek. For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.
              Grade Determinations: In addition to the basic requirements above, candidates must the experience or education AND all of the demonstrated knowledge skills and abilities for the prospective grade listed below:

              GS-3 Medical Support Assistant

              Experience or Education: Candidates must meet the basic requirement for experience/education

              * AND- Candidates must demonstrate all of the Knowledge, Skills, and Abilities (KSAs) below:

              i. Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments. ii. Ability to utilize computer systems to enter administrative data in patient systems.

              iii. Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.

              GS-4 Medical Support Assistant

              Experience. One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position

              OR, Two years of education above high school

              * AND- Candidates must demonstrate all of the KSAs below:

              i. Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.

              ii. Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web-based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.

              iii. Knowledge of basic medical terminology to assist in the provision of care to patients.

              iv. Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.

              GS-5 Medical Support Assistant:

              Experience. One year of experience equivalent to the [GS-4] grade level

              OR, Four years of education above high school

              * AND- Candidates must demonstrate all of the KSAs below:

              i. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.

              ii. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.

              iii. Ability to schedule medical appointments in a clinical setting.

              iv. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.

              v. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

              vi. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

              References: VA HANDBOOK 5005/117 Part II Appendix G45, Medical Support Assistant Series, Revised August 1, 2019. The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05.


              GS-03 starts at $32,570 per annum

              GS-04 starts at $33,221 per annum

              GS-05 starts at $36,575 per annum

              Physical Requirements: The work is primarily sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books and small parts, etc. No special physical demands are required to perform the work.


              IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

              Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

              Additional information

              This job opportunity announcement may be used to fill additional vacancies.

              This position is in the Excepted Service and does not confer competitive status.

              VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

              As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement using the reasonable accommodation process.

              Due to COVID-19, VA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement. Management officials will provide information about returning to the official, pre-pandemic worksite, when applicable. At that time, you may be eligible to request to continue to telework depending upon the terms of your organization's telework policy and the duties of the position.

              If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

              Read more

              * Benefits


              A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

              Review our benefits

              Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

              How You Will Be Evaluated

              You will be evaluated for this job based on how well you meet the qualifications above.

              IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, r--sum--, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

              Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

              It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

              Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Keywords: Department of Veterans Affairs, Overland Park , Medical Support Assistant, Other , Belton, Kansas

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