Medical Support Assistant
Company: Department of Veterans Affairs
Location: Belton
Posted on: November 21, 2022
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Job Description:
Summary
This is an open-continuous announcement open to current, permanent
Federal employees only, all others should apply to
CBSS-11425622-22-KCVA-SAS. Applications will be accepted on an
ongoing basis and qualified candidates will be considered as
vacancies become available. Applications will remain on file until
12/30/2022.
Learn more about this agency
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Overview
03/12/2022 to 12/30/2022
* Salary
$32,570 - $47,547 per year
NOTE: The salary has been updated to reflect the $15.00 minimum
wage for Federal employees per Executive Order 14003.
* Pay scale & grade
GS 3 - 5
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Locations
Many vacancies in the following locations:
No
* Travel Required
Not required
* Relocation expenses reimbursed
No
* Appointment type
Permanent
* Work schedule
Full-time
* Service
Excepted
* Promotion potential
5
* Job family (Series)
0679 Medical Support Assistance
* Supervisory status
No
* Security clearance
Other
* Drug test
No
* Position sensitivity and risk
Non-sensitive (NS)/Low Risk
* Trust determination process
Suitability/Fitness
* Announcement number
CBSS-11425605-22-KCVA-SAS
* Control number
642554300
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This job is open to
* Federal employees - Competitive service
Current or former competitive service federal employees.
* Federal employees - Excepted service
Current excepted service federal employees.
* Internal to an agency
Current federal employees of this agency.
Clarification from the agency
Area of Consideration: Current Permanent Federal Employees
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Duties
The Medical Support Assistant (MSA) for the Kansas City VA Medical
Center (KCVAMC) are located within Business Operations Service
(BOS), Office of Care in the Community (OCC), Mental Health,
Prosthetics, and Radiology.
Major MSA Duties include but are not limited to:
In addition to major duties candidates perform the following in
each section:
Business Office Service: Incumbent can be assigned to a variety of
clinics within the KCVAMC or to one of the VA Clinics: Shawnee,
Paola, Belton, Warrensburg, Lenexa, Nevada, Excelsior Springs, or
Honor Annex.
Office of Community Care: Incumbents are trained to be champions of
the CHOICE program. Helps veterans navigate different programs
available to the Veteran. Acts as a liaison between the veteran and
the Non-VA care providers regarding Non-VA Care scheduling,
authorization, and eligibility.
MENTAL HEALTH: Incumbent will be assigned to support Mental Health
Administration.
PROSTHETICS: Incumbent provides prosthetic support by screening
requests, receiving special orders, stock items and mail for
distribution.
RADIOLOGY: Incumbent processes CDs with patient images and reports,
and scheduling patient appointments.
Work Schedule: Various Tours- Days and Hours to be set by
Supervisor and discussed at interview
Functional Statement: Medical Support Assistant
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required
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Requirements
Conditions of Employment
Qualifications
To qualify for this position, applicants must be a current,
permanent Federal employee that meets Basic Requirements AND Grade
Determinations listed below at the time of application.
Basic Requirements:
Creditable Experience:
Grade Determinations: In addition to the basic requirements above,
candidates must the experience or education AND all of the
demonstrated knowledge skills and abilities for the prospective
grade listed below:
GS-3 Medical Support Assistant
Experience or Education: Candidates must meet the basic requirement
for experience/education
* AND- Candidates must demonstrate all of the Knowledge, Skills,
and Abilities (KSAs) below:
i. Ability to meet, communicate, and interact with individuals in a
courteous and helpful manner in order to give instructions and
arrange appointments. ii. Ability to utilize computer systems to
enter administrative data in patient systems.
iii. Ability to learn and utilize basic medical terminology to
record patient messages and physician requests pertaining to
follow-up medical care.
GS-4 Medical Support Assistant
Experience. One year of experience in clerical, office, customer
service, or other administrative work that indicates the ability to
acquire the particular knowledge and skills needed to perform the
duties of the position
OR, Two years of education above high school
* AND- Candidates must demonstrate all of the KSAs below:
i. Ability to meet, communicate, and interact with individuals from
varying backgrounds and other health care team members in a
courteous and helpful manner in order to facilitate medical care
for patients.
ii. Ability to use, and navigate between, various types of office
automation equipment and software (i.e. computer systems, web-based
scheduling programs; insurance collection system; scanning
software, multiple line phone systems; electronic faxing programs)
to support patient care.
iii. Knowledge of basic medical terminology to assist in the
provision of care to patients.
iv. Skill in recording patient messages and understanding physician
requests pertaining to follow-up medical care in internal or
external clinics.
GS-5 Medical Support Assistant:
Experience. One year of experience equivalent to the [GS-4] grade
level
OR, Four years of education above high school
* AND- Candidates must demonstrate all of the KSAs below:
i. Ability to operate computerized programs and systems in order to
enter, modify, and retrieve sensitive medical and patient
identifying information (PII) into or from electronic health
records, scheduling systems, and/or reports.
ii. Advanced knowledge of medical terminology specific to
understand medical diagnosis and procedures sufficient to
communicate clinical staff instructions to patients.
iii. Ability to schedule medical appointments in a clinical
setting.
iv. Ability to work independently in the accomplishment of a wide
variety of duties performing patient support work.
v. Ability to communicate effectively and professionally in person,
electronically, and/or by telephone, with internal and external
customers.
vi. Skill in customer service with the ability to identify customer
concerns, and refer to the appropriate staff, as necessary, to
ensure a satisfactory resolution.
References: VA HANDBOOK 5005/117 Part II Appendix G45, Medical
Support Assistant Series, Revised August 1, 2019. The full
performance level of this vacancy is GS-05. The actual grade at
which an applicant may be selected for this vacancy is in the range
of GS-03 to GS-05.
Salary:
GS-03 starts at $32,570 per annum
GS-04 starts at $33,221 per annum
GS-05 starts at $36,575 per annum
Physical Requirements: The work is primarily sedentary. Typically,
the employee sits comfortably to do the work. However, there may be
some walking, standing, bending, carrying of light items such as
papers, books and small parts, etc. No special physical demands are
required to perform the work.
Education
IMPORTANT: A transcript must be submitted with your application if
you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department
of Education from accredited colleges, universities, schools, or
institutions may be used to qualify for Federal employment. You can
verify your education here: If you are using foreign education to
meet qualification requirements, you must send a Certificate of
Foreign Equivalency with your transcript in order to receive credit
for that education. For further information, visit:
Additional information
This job opportunity announcement may be used to fill additional
vacancies.
This position is in the Excepted Service and does not confer
competitive status.
VA encourages persons with disabilities to apply. The
health-related positions in VA are covered by Title 38, and are not
covered by the Schedule A excepted appointment authority.
As required by Executive Order 14043, Federal employees are
required to be fully vaccinated against COVID-19 regardless of the
employee's duty location or work arrangement (e.g., telework,
remote work, etc.), subject to such exceptions as required by law.
If selected, you will be required to be fully vaccinated against
COVID-19 and submit documentation of proof of vaccination before
your start date. The agency will provide additional information
regarding what information or documentation will be needed and how
you can request a legally required exception from this requirement
using the reasonable accommodation process.
Due to COVID-19, VA is currently in an expanded telework posture.
If selected, you may be expected to temporarily telework, even if
your home is located outside the local commuting area. Once
employees are permitted to return to the office, you will be
expected to report to the duty station listed on this announcement.
Management officials will provide information about returning to
the official, pre-pandemic worksite, when applicable. At that time,
you may be eligible to request to continue to telework depending
upon the terms of your organization's telework policy and the
duties of the position.
If you are unable to apply online or need to fax a document you do
not have in electronic form, view the following link for
information regarding an Alternate Application.
Read more
* Benefits
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A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the
qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY
NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application,
r--sum--, C.V., and/or supporting documentation will be verified.
Please follow all instructions carefully. Errors or omissions may
affect consideration for employment.
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
It is the policy of the VA to not deny employment to those that
have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for
Vets site for career-search tools for Veterans seeking employment
at VA, career development services for our existing Veterans, and
coaching and reintegration support for military service
members.
Keywords: Department of Veterans Affairs, Overland Park , Medical Support Assistant, Other , Belton, Kansas
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