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Front Office Specialist - Grandview Clinic

Company: Humana Inc.
Location: Grandview
Posted on: November 21, 2022

Job Description:

Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Partners in Primary Care, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Partners in Primary Care, we're seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and well being of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Front Desk Specialist - CenterWell- Grandview decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

  • Call center and scheduling experience
  • Customer/Patient Oriented
  • Knowledge of Microsoft Word, Excel and Outlook
  • Administration support experience in a healthcare industry
  • Familiarity with care and well-being resources
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
    Preferred Qualifications

    • Associate's Degree
    • Previous Medical Office experience
      Additional Information

      Scheduled Weekly Hours

      40

Keywords: Humana Inc., Overland Park , Front Office Specialist - Grandview Clinic, Other , Grandview, Kansas

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