Fraud Investigator
Company: SPECTRUM
Location: Overland Park
Posted on: September 12, 2023
Job Description:
Fraud Investigator (Customer Service) (CCO102)----Do you have a
passion for helping others? Looking for a Fraud Investigator
position that values integrity and teamwork? If so, you'll fit
right in with Spectrum's Customer Service team!------Spectrum
maintains our 32 million customers by offering trailblazing
products and services. Our goal is not only to exceed the
expectations of our users, but our employees too!------Spectrum's
Customer Service team works directly with our customers, focusing
on their needs and keeping them informed of all things Charter.
It's a communication-focused job that allows you to showcase your
real-time problem-solving skills. You'd be joining a positive team
with quality expectations that values partnership, long-term career
growth, and great work-life balance.------BE PART OF THE
CONNECTION----As a---Customer Service Fraud Investigator, your
focus is applying fact-finding methods to investigate potential
fraudulent activity. You'll seek to achieve the optimal balance
between customer experience and fraud prevention through
interaction with callers. It'll be a highly collaborative team
environment, colleagues supporting customers as well as each
other!----WHAT OUR FRAUD INVESTIGATORS ENJOY MOST--
- Evaluating and processing identity theft and customer
validation claims--
- Assisting team leaders with escalated issues--
- Identifying and presenting opportunities for improved
operational procedures--
- Working on a wide variety of investigations--WHAT YOU'LL BRING
TO SPECTRUM----Required Qualifications--
- Experience: Fraud training: 3 years, Resolving difficult and
escalated issues: 3 years--
- Education: High school diploma or GED--
- Technical Skills: Knowledge of cable/telecom operations,
detection and analysis, and laws/regulations related to fraud and
risk management----
- Skills: Excellent written and verbal communication with
coworkers and customers----
- Schedule: Some travel required-- --Preferred Qualifications--
- Ability to solve practical problems with a variety of concrete
variables and limited standardization----
- Extensive knowledge of billing cycles and cross divisional
procedures--
- Effective organization and time management when multitasking
--SPECTRUM CONNECTS YOU TO MORE--
- Dynamic Growth: The growth of our industry and evolving
technology powers our employees' careers as they move up or around
the company--
- Supportive Teams: Who you are matters here. And, we aim to
foster an inclusive workplace where every person is empowered to
bring their best ideas--
- Learning Culture: With a focus on training and development,
employees can have confidence that day one is truly just the
beginning of a dynamic career--
- Total Rewards: --Apply now, connect a friend to this
opportunity or !-- CCO102 2023-21401 2023 Here, employees don't
just have jobs, they build careers. That's why we believe in
offering a comprehensive package that rewards employees for their
contributions to our success, supports all aspects of their
well-being, and delivers real value at every stage of life.A
qualified applicant's criminal history, if any, will be considered
in a manner consistent with applicable laws, including local
ordinances.Get to Know Us Charter Communications is known in the
United States by our Spectrum brands, including: Spectrum
Internet--, TV, Mobile and Voice, Spectrum Networks, Spectrum
Enterprise and Spectrum Reach. When you join us, you're joining a
strong community of more than 101,000 individuals working together
to serve more than 32 million customers in 41 states and keep them
connected to what matters most. Watch this video to learn more.Who
You Are Matters Here We're committed to growing a workforce that
reflects our communities, and providing equal opportunities for
employment and advancement. EOE, including disability/vets.
Keywords: SPECTRUM, Overland Park , Fraud Investigator, Other , Overland Park, Kansas
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