Fraud Investigator

Company: Dexian - DISYS
Location: Overland Park
Posted on: September 20, 2023

Job Description:

The Fraud Investigator is responsible for applying fact-finding methods to investigate potential fraudulent activity, including the evaluation of transactions in Cable, Internet and Mobile Orders.
The ideal candidate will seek to achieve the optimal balance between customer experience and fraud prevention through interaction with callers, and maintain that balance as the business grows and fraud trends evolve.
Responsible for performing research of data and, through interaction with callers, to assist in identifying cases of potential takeover, ID Theft or abuse.
Assignments are broad in nature and require the ability to make decisions and multi task.
REQUIRED QUALIFICATIONS

• Skills/Abilities and Knowledge Ability to read, write, speak and understand.
  
• English
  
• Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with company values.
  
• Critical thinking skills and the ability to make a decision in every investigation required.
  
• Working knowledge of cable or telecom operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management
  
• Basic data analysis skills
  
• Ability to be organized, detailed, meet deadlines, manage time, and maintain accuracy while in a fast paced, high volume environment.
  
• Exhibits competent multi-tasking skills and takes initiative in diffusing challenging customer contacts.
  
• Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint).
  
• In depth Knowledge of the ICOMS and/or CSG billing systems, extensive knowledge of billing
  

Keywords: Dexian - DISYS, Overland Park , Fraud Investigator, Other , Overland Park, Kansas