Catastrophe Experienced Outside Claim Professional
Company: Travelers Insurance
Location: Overland Park
Posted on: November 16, 2023
Who Are We?
Taking care of our customers, our communities and each other.
That's the Travelers Promise. By honoring this commitment, we have
maintained our reputation as one of the best property casualty
insurers in the industry for over 160 years. Join us to discover a
culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a
nationwide market range and represents a broad range of salaries
for this role across the country. The actual salary for this
position will be determined by a number of factors, including the
scope, complexity and location of the role; the skills, education,
training, credentials and experience of the candidate; and other
conditions of employment. As part of our comprehensive compensation
and benefits program, employees are also eligible for
performance-based cash incentive awards.
$63,700.00 - $105,100.00
What Is the Opportunity?
Under moderate supervision, this position is responsible for
handling first party property claims including: investigating,
evaluating, estimating and negotiating to ensure optimal claim
resolution for personal or business claims of moderate severity and
complexity. This position is a dedicated Claim Professional who is
a first responder to catastrophic and workforce management events.
The incumbent will be expected to respond 365 days per year with
the ability to travel within 24 hours of notification. The position
requires travel for periods of up to 30 consecutive days and often
has numerous deployments throughout the year. Requires working in
adverse conditions such as a post hurricane or tornado event site.
The incumbent must be able to work in various climates; including
but not limited to ice storms in the Northeast to hail storms in
the Southeast. Additionally, the incumbent is required to deploy
and assist in office based workforce management events, including
providing claim assistance in any and all lines of business as
needed. Handles claims and other functional work involving one or
more lines of business other than property (i.e. auto, workers
compensation, premium audit, underwriting) may be required.
Provides quality claim handling throughout the claim life cycle
(customer contacts, coverage, investigation, evaluation, reserving,
negotiation and resolution) including maintaining full compliance
with internal and external quality standards and state specific
regulations. This position is based 100% remotely and may include a
combination of mobile work and/or work from your primary
Start date for the position will be 2/12/24.
What Will You Do?
Requires extensive domestic/international travel and must be
available for deployment within 24 hours of notification.
Handles 1st party property claims of moderate severity and
complexity as assigned.
Completes field inspection of losses including accurate scope of
damages, photographs, written estimates and/or computer assisted
Broad scale use of innovative technologies.
Investigates and evaluates all relevant facts to determine
coverage, damages and liability of first party property damage
claims (including but not limited to analyzing leases, contracts,
by-laws and other relevant documents which may have an impact),
damages, business interruption calculations and liability of first
party property claims under a variety of policies. Secures recorded
or written statements as appropriate.
Provides multi-line assistance in response to workforce management
needs; including but not limited to claim handling for Auto, WC, GL
and other areas of the business as needed.
Establishes timely and accurate claim and expense reserves.
Determines appropriate settlement amount based on independent
judgment, computer assisted building and/or contents estimate,
estimation of actual cash value and replacement value, contractor
estimate validation, appraisals, application of applicable limits
and deductibles and work product of Independent Adjusters.
Negotiates with multiple constituents, i.e.; contractors or
insured's representatives and conveys claim settlements within
Writes denial letters, Reservation of Rights and other complex
Properly assesses extent of damages and manages damages through
proper usage of cost evaluation tools.
Meets all quality standards and expectations in accordance with the
Maintains diary system, capturing all required data and documenting
claim file activities in accordance with established
Manages file inventory to ensure timely resolution of cases.
Handles files in compliance with state regulations, where
Provides excellent customer service to meet the needs of the
insured, agent and all other internal and external
Recognizes when to refer claims to Travelers Special Investigations
Unit and/or Subrogation Unit.
Identifies and refers claims with Major Case Unit exposure to the
Performs administrative functions such as expense accounts, time
off reporting, etc. as required.
May provides mentoring and coaching to less experienced claim
May attend depositions, mediations, arbitrations, pre-trials,
trials and all other legal proceedings, as needed.
Must secure and maintain company credit card required.
Ability to meet eligibility requirements to rent a vehicle
In order to perform the essential functions of this job,
acquisition and maintenance of Insurance License(s) may be required
to comply with state and Travelers requirements. Generally,
license(s) must be obtained within three months of starting the job
and obtain ongoing continuing education credits as mandated.
This position requires the individual to access and inspect all
areas of a dwelling or structure which is physically demanding
including walk on roofs, and enter tight spaces (such as attic
staircases, entries, crawl spaces, etc.) The individual must be
able to carry, set up and safely climb a ladder with a Type IA
rating Extra Heavy Capacity with a working load of 300 LB/136KG,
weighing approximately 38 to 49 pounds. While specific territory or
day-to-day responsibilities may not require an individual to climb
a ladder, the incumbent must be capable of safely climbing a ladder
when deploying to a catastrophe which is a requirement of the
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Bachelor's Degree preferred.
General knowledge of estimating system Xactimate preferred.
General knowledge of construction, estimating and estimating
Customer Service experience preferred.
Two or more years of previous outside property claim handling
Interpersonal and customer service skills - Advanced
Organizational and time management skills - Advanced
Ability to work independently - Intermediate
Judgment, analytical and decision making skills - Intermediate
Negotiation skills - Intermediate
Written, verbal and interpersonal communication skills including
the ability to convey and receive information effectively -
Investigative skills - Intermediate
Ability to analyze and determine coverage - Intermediate
Analyze, and evaluate damages - Intermediate
Resolve claims within settlement authority - Intermediate
Valid passport preferred
What is a Must Have?
High School Diploma or GED required.
A minimum of one year previous outside property claim handling
experience or successful completion of Travelers Outside Claim
Representative training program required.
Valid driver's license required.
What Is in It for You?
Health Insurance: Employees and their eligible family members -
including spouses, domestic partners, and children - are eligible
for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions
dollar-for-dollar up to your first 5% of eligible pay, subject to
an annual maximum. If you have student loan debt, you can enroll in
the Paying it Forward Savings Program. When you make a payment
toward your student loan, Travelers will make an annual
contribution into your 401(k) account. You are also eligible for a
Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20
days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of
tools and resources that empower you to achieve your wellness
goals. In addition, our Life Balance program provides access to
professional counseling services, life coaching and other resources
to support your daily life needs. Through Life Balance, you're
eligible for five free counseling sessions with a licensed
Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We believe that we can
deliver the very best products and services when our workforce
reflects the diverse customers and communities we serve. We are
committed to recruiting, retaining and developing the diverse
talent of all of our employees and fostering an inclusive
workplace, where we celebrate differences, promote belonging, and
work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the
physical requirements of this role, please send us an email
(4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
Keywords: Travelers Insurance, Overland Park , Catastrophe Experienced Outside Claim Professional, Other , Overland Park, Kansas
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