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Service Technician

Company: Pack Leader USA
Location: Grandview
Posted on: May 8, 2022

Job Description:

Job Description: This team member will be providing high-level mechanical and electrical service for our modular labeling machines. Responsibilities include new client startups and installations, troubleshooting, and equipment repairs. Additionally, this position will include traveling to clients' plants, providing phone support, training users in the field, as well as working on demos for new equipment.Job Duties: Please see below for key responsibilities, other duties may be assigned. Troubleshoot and repair machine issues over the phone and on-site.Provide training and demonstrations on equipment.Communicate as needed for scheduling and issues in the field.Provide courtesy calls and follow ups as needed.Maintain equipment in proper working condition.Inform parts buyer of low shop supplies for re-order purposesMaintain communication with PL TW and save key information on the shared Y-Drive in the appropriate folder.Compile and complete all forms.Maintain accurate account of data required from the service locations.Alert manager to any equipment in need of immediate repair.Travel: North America & International.Process all paperwork and reports within deadlines.Assist other technicians and engineers with solutions.Provide or establish around the clock service to customers as needed.Complete all assigned daily tasks.Keep workspace and shop clean at all times.Be accountable for all shop tools.Be accountable for all machine modification parts not used, being returned.Complete all aspects of checkout & startup, which includes:Point-to-point wiring checkoutVerification of proper installation of instrumentation & end devicesField calibration of instrumentationDocumentation of all check-out activities performedWork with field engineers & site manager to complete project on scheduleWork with subcontractors to verify installationParticipate in the start-up and commissioning of control systems at client facilitiesJob Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associate degree in Business or Technical Area or equivalent in related field; and three-plus years related experience required; or equivalent combination of education and experience. Specialized Knowledge and Skills Required High-level knowledge and understanding of Pack Leader USA's products and services PLC literate (Panasonic, Siemens and Allen Bradley) Working knowledge of mechanical & electrical schematics Excellent communication and teaming skills Proficiency in Microsoft Outlook, Word & Excel Self-motivated; ability to work independently Punctual and dependable Customer service skills Strong mechanical aptitude Valid Driver License requiredJob Perks: Health, Dental and Vision benefitsStandard holidays offPTO 401(k) with a 4% match after one yearThis position will be a salary paid position with overtime for travel and shop time. Salary will be based on experience

Keywords: Pack Leader USA, Overland Park , Service Technician, Professions , Grandview, Kansas

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