Sr Analyst, Business Analysis - Metro CRM

Company: T-Mobile USA, Inc.
Location: Overland Park
Posted on: May 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

*** This position will be located in Overland Park, KS. This is not a remote role, we are a hybrid environment requiring at least 3 days a week in office.***

Join our specialized CRM & NBA Reporting & Measurement team as a Senior Business Analyst. In this role, you will be instrumental in developing and refining advanced reporting tools that drive actionable insights for our CRM strategies and Next Best Action initiatives. Your strong SQL skills will enable you to extract and analyze complex datasets, while your Python expertise will enhance automation and advanced analytics capabilities. You will collaborate closely with senior leadership and cross-functional teams to translate business requirements into innovative, data-driven solutions.

Main Responsibilities:

• Advanced Data Analysis & SQL Mastery (30%):
  Develop, optimize, and maintain complex SQL queries to extract and analyze CRM and NBA data, ensuring data accuracy and integrity across multiple systems.
• Reporting Tools & Dashboard Development (25%):
  Design, build, and refine robust dashboards and reporting solutions that provide clear insights into CRM performance and NBA effectiveness.
• Strategic Collaboration & Requirements Gathering (25%):
  Partner with senior leadership and key stakeholders to understand business needs, define reporting requirements, and deliver actionable insights that support strategic decision-making.
• Process Improvement & Automation (15%):
  Identify opportunities to streamline reporting processes by leveraging Python for data manipulation and automation, enhancing overall efficiency and scalability.
• Mentorship & Best Practices (5%):
  Serve as a technical and analytical resource for team members by sharing best practices in SQL, data analysis, and report development.
  
  Qualifications:
  
  • Education: HS diploma/GED required, Bachelor's degree preferred
  • Experience: Minimum of 2+ years in a Business Analysis or Reporting Analysis role with a proven track record in data-driven decision-making.
  • Technical Skills:
    • SQL: Demonstrated expertise in crafting and optimizing complex SQL queries is required.
    • Python: Experience with Python for data analysis and automation is a strong plus.
    • Proficiency in the MS Office Suite (Excel, Word, PowerPoint, Outlook) is essential.
    • Analytical & Communication Skills:
      Strong analytical abilities with the capacity to translate complex datasets into clear, actionable insights. Excellent verbal and written communication skills are required for effective collaboration with both technical and non-technical stakeholders.
      
      --- At least 18 years of age
      --- Legally authorized to work in the United States
      
      Travel:
      Travel Required (Yes/No):No
      
      DOT Regulated:
      DOT Regulated Position (Yes/No):No
      Safety Sensitive Position (Yes/No):No
      
      Base Pay Range: $66,400 - $119,800
      
      Corporate Bonus Target: 10%
      
      The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
      
      At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .
      
      At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .
      
      Never stop growing!
      As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
      
      T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
      
      Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., Overland Park , Sr Analyst, Business Analysis - Metro CRM, Professions , Overland Park, Kansas