Customer Service Agent

Company: Chris Castanza Insurance Agency
Location: Belton
Posted on: May 17, 2022

Job Description:

Job DescriptionHere at the Chris Castanza Agency, we are looking for someone who enjoys helping others, likes to talk to people, is friendly and high-energy - Someone who wants to make a difference in our city.We are an award-winning team, in the top 1% of the industry nationwide! Our Agency has received countless accolades for care and service, and our world-class training has brought hundreds of individuals to success.No experience required$500 signing Bonus for those that get licensed!401k / Roth IRA options!Our hours are 8 am - 5 pm Monday through Friday.

• No weekends or Holidays
• Flexible hours
• Starts out Hourly + Bonuses, moves to Base + Commissions
• Free leads and lead credits
• No remote positions are availableCompensation:$30,000 - $50,000+Responsibilities:
  • Keep track of customer accounts and make updates with new account information as necessary
  • Identify common customer issues and bring them to the attention of the team
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Reply to incoming calls from customers including products and service questions, general information, and complaintsQualifications:
    • Able to pivot quickly
    • Solutions-oriented
    • Humble and coachable attitude
    • High school diploma, G.E.D. or equivalent
    • Must be able to pass a background check
    • Get Insurance License and once licensed, sell your appointmentsAbout CompanyAt the Chris Castanza Insurance Agency, we are looking for someone who enjoys helping others, likes to talk to people, is friendly and high-energy - Someone who wants to make a difference in our city.Chris Castanza leads one of the fastest growing insurance agencies in the country. He was nominated for Personal Lines Agent of the Year twice. His agency is well known for its team approach to business. Chris is a highly sought-after speaker and trainer on accelerating growth in agencies across the nation. His practical and motivational style balances education with enlightening stories. Chris has coached teams and small businesses across the country with a focus on elevating the vision of the organization, developing the talent within teams, and creating frameworks for perpetual success.Find his book on Amazon: 'The Great Game of Insurance.'

Keywords: Chris Castanza Insurance Agency, Overland Park , Customer Service Agent, Sales , Belton, Kansas