Sales Associate III
Company: Tapestry, Inc.
Location: Overland Park
Posted on: May 2, 2024
Job Description:
Explore the possibilities across our global house of
brands.Defined by inclusivity rather than exclusivity, Tapestry
embraces the exploration of individuality and invests in helping
you grow personally and professionally. Every individual in our
global house has the opportunity to make an impact, learn and be
part of our growing and unique story.At Tapestry, we have the
freedom to express ourselves and run with our best ideas across
Coach, Kate Spade New York, and Stuart Weitzman. We share a
profound belief in both our individual and collective potential,
and know that with hard work and dedication, anything is
possible.Coach is a leading design house of modern luxury
accessories and lifestyle collections, with a long-standing
reputation built on quality craftsmanship. Defined by a
free-spirited, all-American attitude, the brand approaches design
with a modern vision, reimagining luxury for today with an
authenticity and innovation that is uniquely Coach. All over the
world, the Coach name is synonymous with effortless New York
style.A member of the Tapestry family, we are part of a global
house of brands that has unwavering optimism and is committed to
being innovative and wholly inclusive.Selling and Service
- Understands organizational objectives and makes decisions that
align with the Company priorities and values
- Creates personal sales and clienteling strategies in
partnership with the management team
- Meets customer needs through solution-oriented and forward
thinking
- Builds credibility and trust as a personal fashion advisor by
communicating fashion awareness and trends in the marketplace
- Understands changes in local market with potential impact on
business performance and supports the execution of local sales
strategies and tactics
- Creates positive impressions with customer by bringing best
self to work through elevated, sophisticated, appropriate business
attire consistent with Coach's guide to style
- Demonstrates Coach's Selling and Service expectations at all
times
- Influences customers' purchase decisions by balancing patience
and assertiveness
- Takes ownership and commitment for delivering results; actively
aware of personal and store metrics and achieves goals
- Flexes personal selling techniques to contribute to overall
store financial results
- Demonstrates persuasive (not aggressive), confident, friendly
and genuine service skills and selling behaviors
- Discusses product features and builds the sale by suggesting
appropriate add on items to fit the customers' specific needs
- Works with multiple customers simultaneously and breaks away as
appropriate
- Follows up with customers consistently and genuinely to
influence/close the sale
- Develops product knowledge skills and remains aware of current
collections
- Demonstrates knowledge of competition and can apply that
knowledge to building sales and customer relationships
- Drives business through sales strategies, clienteling, sourcing
new customers and maintaining on-going productive relationships
with customers
- Sensitive to customers' needs and tailors approach by reading
cues
- Builds lasting and loyal relationships with customers
- Ensures all daily tasks are completed without negatively
impacting service or Coach standardsWorkplace and Environment
- Creates enthusiasm and positivity for a shared vision and
mission
- Fosters and environment of teamwork, trust and collaboration
with peers, customers and supervisors
- Demonstrates confidence when working with customers
- Takes initiative; has a high-level of ownership and
accountability for individual results
- Welcomes feedback and adapts behaviors as appropriate
- Represents Coach as a brand ambassador at all times
- Is adaptable and flexible to change
- Maintains a calm and professional demeanor at all times
- Creates short and long-term strategies to achieve personal
metrics and performance goals
- Utilizes Company tools to keep self-informed
- Handles and offers solutions to customer issues appropriately
and involves a manager when necessary
- Promotes and endorses a team selling environmentOperations
- Completes daily operational tasks including maintaining store
(sales floor and backroom), cash wrap and visual merchandising to
Coach standards consistently and in a timely manner
- Adheres to all retail policies and procedures including POS,
Operations and Loss Prevention procedures
- Leverages Coach's tools and technology to support relationship
building and clienteling efforts; including to drive sales and
achieve individual goals
- Replenishes inventory on sales floor as needed
- Processes shipments as neededAdditional Requirements
Experience: 1- 3 year of previous selling experience in a luxury
retail service environment preferred. Possesses current knowledge
of fashion trends and competition in the marketplace.Education:
High school diploma or equivalent; college degree
preferred.Technical: Knowledge of cash registers systems, basic
computer skills (including the ability to use iPad/laptop, Mobile
POS and Internet)Physical: Ability to communicate effectively with
customers and team. Mobility to maneuver the sales floor and stock
room to provide and support customer service. Reach above/bend to
obtain product for customers from store fixtures/shelves at various
heights and climb ladders/stairs/step-stools to perform visual
merchandising and housekeeping duties. Ability to frequently lift
and carry up to five pounds and at times lift and carry
product/cartons up to fifty pounds to process product
shipment/transfers.Schedule: Ability to work a flexible schedule to
meet the needs of the business, including nights, weekends, busy
seasons, and high retail traffic and sales days(including but not
limited to: the day after Thanksgiving, Memorial Day, Christmas
Eve, Mother's Day, etc.).Note: This document serves only as a
sample of the job duties and responsibilities and does not include
an exhaustive list of all performance requirements.Coach is an
equal opportunity and affirmative action employer.Coach is an equal
opportunity and affirmative action employer and we pride ourselves
on hiring and developing the best people. All employment decisions
(including recruitment, hiring, promotion, compensation, transfer,
training, discipline and termination) are based on the applicant's
or employee's qualifications as they relate to the requirements of
the position under consideration. These decisions are made without
regard to age, sex, sexual orientation, gender identity, genetic
characteristics, race, color, creed, religion, ethnicity, national
origin, alienage, citizenship, disability, marital status, military
status, pregnancy, or any other legally-recognized protected basis
prohibited by applicable law. Visit Coach atwww.coach.com.Our
Competencies for All Employees
- Drive for Results: Can be counted on to exceed goals
successfully; is constantly and consistently one of the top
performers; very bottom-line oriented; steadfastly pushes self and
others for results.
- Customer Focus: Is dedicated to meeting the expectations and
requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and
services; acts with customers in mind; establishes and maintains
effective relationships with customers and gains their trust and
respect.
- Creativity: Comes up with a lot of new and unique ideas; easily
makes connections among previously unrelated notions; tends to be
seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up,
down, and sideways, inside and outside the organization; builds
appropriate rapport; builds constructive and effective
relationships; uses diplomacy and tact; can diffuse even
high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a
relentless and versatile learner; open to change; analyzes both
successes and failures for clues to improvement; experiments and
will try anything to find solutions; enjoys the challenge of
unfamiliar tasks; quickly grasps the essence and the underlying
structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need
to finish; seldom gives up before finishing, especially in the face
of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change; can
shift gears comfortably; can decide and act without having the
total picture; isn't upset when things are up in the air; doesn't
have to finish things before moving on; can comfortably handle risk
and uncertainty.Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future
consequences and trends accurately; has broad knowledge and
perspective; is future oriented; can articulately paint credible
pictures and visions of possibilities and likelihoods; can create
competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed;
creates strong moraleand spirit in their team; shares wins and
successes; fosters open dialogue; lets people finish and be
responsible for their work; defines success in terms of the whole
team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be
said; provides current, direct, complete, and "actionable" positive
and corrective feedback to others; lets people know where they
stand; faces up to people problems on any person or situation (not
including direct reports) quickly and directly; is not afraid to
take negative action when necessary.Tapestry, Inc. is an equal
opportunity and affirmative action employer and we pride ourselves
on hiring and developing the best people. All employment decisions
(including recruitment, hiring, promotion, compensation, transfer,
training, discipline and termination) are based on the applicant's
or employee's qualifications as they relate to the requirements of
the position under consideration. These decisions are made without
regard to age, sex, sexual orientation, gender identity, genetic
characteristics, race, color, creed, religion, ethnicity, national
origin, alienage, citizenship, disability, marital status, military
status, pregnancy, or any other legally-recognized protected basis
prohibited by applicable law. Visit Tapestry, Inc. at
http://www.tapestry.com/
Keywords: Tapestry, Inc., Overland Park , Sales Associate III, Sales , Overland Park, Kansas
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