Inside Sales Representative
Company: Fastwyre Broadband
Location: Overland Park
Posted on: February 1, 2025
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Job Description:
Position Purpose/SummaryThe Inside Sales Representative plays a
pivotal role in Fastwyre Broadband's mission to deliver superior
broadband services to rural communities. This position focuses on
driving customer acquisition and revenue growth by engaging with
potential and existing customers through a consultative sales
approach. You will convert pre-qualified leads, conduct cold
outreach, and upsell current customers, highlighting the value of
our industry-leading broadband solutions. Primary Duties &
Responsibilities Lead Management: Handle inbound leads from
marketing campaigns, assessing customer needs and qualifying sales
opportunities. Execute inbound and outbound calls and emails to
generate new leads and drive customer engagement. Accurately
document lead interactions to ensure seamless communication and
follow-up. Sales Execution: Achieve and exceed monthly and
quarterly sales quotas by effectively closing sales. Deliver
compelling product presentations, addressing customer pain points
and emphasizing unique selling propositions. Educate customers on
product features, promotions, and tailored service packages,
including symmetrical speed offerings and WiFi Mesh solutions.
Collaboration & Continuous Improvement: Work closely with the field
sales team to route high-value prospects for on-site consultations.
Participate in ongoing training sessions to enhance product
knowledge and sales techniques. Provide feedback to marketing and
product teams regarding customer preferences, market trends, and
competitive insights. Customer Experience & Retention: Ensure a
positive customer experience by responding promptly to inquiries
and resolving issues. Follow up with new customers post-sale to
confirm satisfaction and encourage referrals. Performing all other
duties and responsibilities as assigned.Knowledge, Abilities, &
Skills for SuccessStrong understanding of broadband technology,
including fiber optics and internet service features. Proficiency
in CRM platforms and familiarity with Microsoft Office Suite.
Excellent verbal and written communication skills; ability to
deliver persuasive sales pitches. Strong problem-solving and
interpersonal skills, with a customer-first mindset. Ability to
thrive in a fast-paced, metrics-driven environment. Ability to use
appropriate computer programs (including, but not limited to,
Microsoft Office Suite) which includes having proficient computer
skills and the ability to adapt and learn as programs and processes
change.Ability to work as a team member and exert initiative to
work independently to reach a goal.Ability to embrace change in the
workplace while encouraging others to seek innovative
approaches.Ability to function effectively as a team
player.Knowledge of and the ability to comply with Company's
Customer Proprietary Network Information (CPNI) regulations and
procedures.Ability to work a flexible work schedule, as needed, to
best serve our customers.Strong phone presence and experience
dialing dozens of calls per dayProficient with corporate
productivity and web presentation toolsStrong listening and
presentation skillsWork with other departments, as necessary, to
resolve customer issuesQualificationsEducation: High school diploma
or equivalent required; a bachelor's degree in business, marketing,
or a related field is preferred. Experience: Minimum of 1-2 years
of proven success in inside sales, preferably in the broadband or
telecommunications industry. Demonstrated ability to consistently
meet or exceed sales targets. Certifications: Sales certifications
(e.g., Certified Inside Sales Professional) are a plus but not
required. Physical Demands Ability to sit for extended periods and
work with a computer and telephone system. Occasionally required to
stand, walk, and lift objects up to 10 lbs. Why Join Fastwyre
Broadband? At Fastwyre Broadband, we are passionate about bringing
cutting-edge connectivity to underserved areas. As part of our
sales team, you'll be at the forefront of this mission,
contributing to a company culture that values innovation,
collaboration, and customer satisfaction. American Broadband
Holding Company, dba Fastwyre Broadband, is an equal opportunity
employer. We celebrate diversity and are committed to creating an
inclusive environment for all employees.Compensation details: 20-20
Hourly WagePIf48225e6ae60-25660-36549520
Keywords: Fastwyre Broadband, Overland Park , Inside Sales Representative, Sales , Overland Park, Kansas
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