Sr. Manager, Product Operations

Company: T-Mobile USA, Inc.
Location: Overland Park
Posted on: May 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

The Sr. Manager, Product Management is responsible for budget management, forecasting, business casing, and "what-if" analysis to drive strategic decision-making across the organization. This role develops financial models and scenario planning tools to support leadership in optimizing investments, handling risks, and identifying growth opportunities. By analyzing key business drivers, they provide data-backed recommendations that influence product and operational strategies. They also ensure budget alignment and financial clarity, working cross-functionally to improve efficiency and cost management. Ultimately, this role exists to enable smarter, data-driven decisions that drive business success.

Responsibilities:

• Works in collaboration with Director to develop strategy, plan, goals (outcomes) for their scope of business. Collaboration should extend to customer teams and groups, as well as close working teams within P&T.
• Drive cross-functional alignments with various teams including Engineering, Business Assurance, Financial Operations and Accounting teams to understand current product experiences, identifies areas of opportunity and prioritize feature development.
• Maintains current understanding of the GSMA & Wireless Industry trends for Retail & IoT Roaming. Assesses how trends impact the roadmap or create opportunity for innovation of the products. Collaborates with partners and vendors in analyzing the potential impacts and incorporates analyses into product process.
• Sr. Manager may also own lifecycle management of multiple Roaming Products. The responsibilities include creating, managing, maintaining, and communicating product vision and roadmap.
• Development of Business cases for product development and is responsible for the product vision and roadmap.
• Develops change management and regularly cascades Vision, Strategy to align goals with corporate priorities from executives to direct reports.
• Regularly provides review and guidance to Product Management team & Vendor on execution related responsibilities. This includes:
• Drives accountability, from both T-Mobile and vendors regarding implementation, service levels and adherence to T-Mobile's contractual terms.
• Ensures Product Team follows enterprise process to secure and maintain product funding. Works to resolve any blockers or issues with product funding.
• Coordinates activities/communication between internal teams and vendors. Partners with leadership to help resolve back-office budget for projects, products, and areas of improvement on cost savings and service quality.
• Also responsible for other Duties/Projects as assigned by business management as needed.
  
  Qualification:
  
  • 7-10 years years of relevant Product Management experience in an agile product development environment.
  • 4-7 years' experience leading teams of 5 or more resources in direct reporting relationship in Product Management organization.
  • Experience in delivering large and complex business/technology initiatives.
  • Shown ability to communicate with Leadership effectively, while employing a high degree of collaboration and influence
  • Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.
  • Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data.
  • Experience with Agile backlog/project management tools
  • Bachelor's degree in Computer Science, Engineering, IT or equivalent experience.
  • Master's degree In Business Administration preferred.
    
    --- At least 18 years of age
    --- Legally authorized to work in the United States
    
    Travel:
    Travel Required (Yes/No):Yes
    
    DOT Regulated:
    DOT Regulated Position (Yes/No):No
    Safety Sensitive Position (Yes/No):No
    
    Base Pay Range: $119,700 - $216,000
    
    Corporate Bonus Target: 20%
    
    The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
    
    At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .
    
    At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .
    
    Never stop growing!
    As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
    
    T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
    
    Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., Overland Park , Sr. Manager, Product Operations, IT / Software / Systems , Overland Park, Kansas